Accounts Receivable Specialist

Testequity Hisco Group•North Richland Hills, TX

About The Position

The Accounts Receivable Specialist handles incoming payment transactions and collects outstanding customer accounts receivable. The role addresses customer service issues by working with customers and internal departments, serves as a customer point of contact, and provides customer-focused service while maintaining a positive company image. The position performs payment processing, account reconciliation, reporting, collections, credit and order review, customer account maintenance, and related accounts receivable activities. It also supports electronic billing and is indirectly responsible for product quality. Other duties may be assigned. Applicants must be authorized to work in the United States without sponsorship; TestEquity does not sponsor applicants for work visas. TestEquity provides equal employment opportunities and prohibits discrimination and harassment on the basis of protected characteristics. This policy applies to all terms and conditions of employment.

Requirements

High school diploma or GED required.
At least 2 years of accounts receivable and general accounting procedures experience required.
Customer service experience required.
Excellent verbal and written communication skills.
Experience with Excel spreadsheets, internet applications, and various systems.
Strong organizational skills and ability to meet deadlines and prioritize responsibilities.
Strong computer skills, including proficiency in Excel, Word, and email.
Strong problem-solving and research skills and ability to multitask.
Experience working in a fast-paced, team environment, with a positive attitude.
Ability to safely and successfully perform essential job functions consistent with applicable ADA, FMLA, and other federal, state, and local standards, including meeting productivity standards.
Ability to maintain regular, punctual attendance consistent with applicable ADA, FMLA, and other federal, state, and local standards.
Authorization to work in the United States without sponsorship.

Nice To Haves

Associate’s or bachelor’s degree in a related field preferred, but not required.
Experience with Sage 100 is a plus.

Responsibilities

Prepare, post, verify, and record customer payments and transactions.
Perform account reconciliations and create reports using Excel.
Investigate and resolve irregularities or inquiries on customer accounts.
Process accounts and incoming payments in compliance with financial policies.
Issue refunds and process RMAs into MAS.
Manage PayPal disputes and contact customers about past-due invoices.
Review and approve sales tax-exempt certificates.
Mail invoices to customers.
Process credit-card reauthorizations.
Collect outstanding balances from regional customers.
Contact customers daily by phone, email, or fax to collect payments, using weekly aging reports and updated payment history, and record notes electronically in the contact management system.
Review and run reports as needed, including Cash, Unapplied Cash, Hold List, Partial Pay, Hold, and Hi-Lo reports.
Reconcile the Accounts Receivable account balance to the General Ledger account balance.
Prepare key-off sheets for Corporate to post unapplied cash to open invoices.
Manage orders for COD, Cash, Cash in Advance, and credit-card payments.
Verify account information and payment for all international orders.
Review and release daily scheduled orders on credit hold using credit and payment history and account status.
Add and maintain customer accounts and shipping locations in the computer system.
Run credit reports and check trade references using the D&B reporting system to determine credit status for new account setup.
Maintain and update customer taxable status and verify and update tax certificates for billing and audit purposes.
Maintain relationships with customers, inside sales, and outside sales to maximize timely payment collection.
Assist with electronic billing.
Perform other duties as assigned.