Accounts Receivable Specialist
About The Position
The Accounts Receivable Specialist is responsible for managing various aspects of accounts receivable, including lockbox processing, ACH setup and processing, refund requests, and payment research. This role involves daily workflow management, collaboration with team members, and ensuring accurate and timely processing of financial transactions. The specialist will also handle bank exceptions, return items, and assist with prior owner balance reviews to reduce unclaimed funds. Driving may become a requirement, necessitating a valid driver's license, clean driving record, and current automobile insurance.
Requirements
- Hold a valid state driver's license for the class of vehicle you are driving (if driving becomes a requirement)
- Maintain a clean motor vehicle report (if driving becomes a requirement)
- Hold current automobile insurance at statutory limits (if driving becomes a requirement)
- Notify Human Resources immediately regarding any change to your motor vehicle standing
Responsibilities
- Lockbox/Bank Deposits ACH setup and processing
- Prepare and process refund requests (e.g., refundable deposits, account overpayments, non-homeowner refunds)
- Prior owner balance review and research of overpayments for refund initiation
- Review and generate account adjustments/waivers
- Serve as the point of contact for owner payment research and/or adjustments due to misapplied funding
- Act as the primary contact for all urgent deposits
- Act as the primary contact for any residential payment received in the corporate office
- Act as the primary contact for processing bank exceptions
- Act as the primary contact for processing bank return items
- Handle other projects/tasks as outlined by the department leader
- Receive, prioritize, and process daily workflow including lockbox upload, monthly ACH, and homeowner scanned payments
- Communicate and collaborate with team members regarding daily review of bank exceptions and bank return items to provide responses within 24 business hours
- Review, research, and process refund requests from the 'Owner Refund' email distribution folder daily
- Review, research, and process adjustments from the 'Owner Waiver' email distribution folder daily
- Review, research, and process missing payment corrections from the 'Payment Research' email distribution folder daily
- Establish owner ACH accounts upon request
- Pull prior owner balance reporting to identify accounts for review, research, and processing return of funds
- Generate new resident coupons as needed
- Perform other projects as deemed necessary for account maintenance as outlined by supervisor
Benefits
- Comprehensive benefits package including medical, dental, and vision
- Wellness program
- Flexible Spending Accounts
- Company-matching 401k contributions
- Paid time off for vacation, holidays, medical, and volunteering
- Paid parental leave
- Training and educational assistance
- Support programs, including Employee Assistance Program and Calm Health
- Optional benefits including short- and long-term disability, life insurance, and pet insurance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
