Accounts Receivable Specialist

Strategic Communications•Louisville, KY

34d•Onsite

About The Position

We are looking for an intermediate Accounts Receivable (A/R) Specialist to join our Accounting team. Under management guidance, this individual will be responsible for customer invoicing, collections (phone and email follow up), and working with sales or other teams to solve billing discrepancies. This position requires knowledge and practical application of sound A/R invoicing and collection principles and practices. Strategic offers the stability of an organization that has been in business for 30 years combined with an entrepreneurial spirit that is always looking at the latest and greatest technologies, striving to be best of breed for our industry.

Requirements

2+ years of A/R invoicing, Accounting or Business Administration experience required
Intermediate knowledge of Excel, Word, Outlook
CRM or ERP (service/relationship management software) experience required
ISO 9001:2015 training within 90 days of hire
Must be able to sit for extended periods of time

Nice To Haves

Prior work history in Information Technology, Telecom, Consumption Services (i.e. utilities) or Engineering/Construction industries strongly preferred
Prior experience working with public sector (federal, state or local government) customers strongly preferred
QuickBooks experience preferred
Associate’s degree or higher strongly preferred, may substitute for relevant business experience
Positive attitude, warm and inviting personality
Team oriented, works well with others
Dependable and accountable
Planning and organizational skills, attentive to details
Adaptability, flexibility and stress tolerance
Experience working with multiple departments and managing multiple tasks concurrently
Strong verbal and written communication skills
Capable of frequent interaction with team members, customers and vendors
Results oriented, capable of meeting deadlines

Responsibilities

Assist with set up of new customers in financial system upon notification from sales or service. This includes coordinating required paperwork (credit application, new customer packet, etc.)
Issuing customer invoices (both recurring and one-time projects for government - federal and SLED and commercial accounts), interfacing with Electronic Data Interchange (EDI) applications (including WAWF, OB10, IPP).
Emailing and/or calling customers to confirm receipt of invoices and inquire if any questions/disputes
Locates and notifies customers of delinquent accounts by mail, email or telephone. Advises customers of necessary actions and arranges for debt payment or payment schedules.
Contacting customers in collection and updating internal comments within software system (Tigerpaw) to track payment updates; perform routine accounting reconciliations
Applies customer payments to correct accounts/invoices and assists with posting payment batches in CRM or financial system
Research and problem solve customer payment discrepancies.
May process credit card payments and credits; adjust accounts as needed
Daily interaction with outside customers, sales teams, internal management and functional peers verbally and in writing
Update customer accounts in Tigerpaw and release hold(s) on account once valid payment is made
Perform filing and copying of business documents; additional ad hoc tasks in support of the Accounting department
Assists the Sales and Accounts Payable team in reconciling monthly vendor invoices for cloud/recurring services to ensure proper customer invoicing
Work with cash application to ensure customers' funds are posted timely and accurately; work in a team environment to meet and improve department goals
Learns the payment process of our customers to enhance collections. This includes maintaining relationships within customer infrastructure.
Determines customer’s bad debt/credit status. Advises finance team on uncollectible issues.
Provides daily, weekly, monthly and other Accounts Receivable reports as directed by management.