Accounts Receivable Specialist

BASIC FUN INC•Boca Raton, FL

104d•Hybrid

About The Position

Basic Fun! is seeking an Accounts Receivable Specialist to contact clients and collect outstanding payments while balancing timely collections with maintaining trusting client relationships. The role monitors accounts, investigates overdue bills, encourages payment, processes payments and refunds, resolves billing and customer credit issues, and maintains account and collection records. It also involves communicating with customers about repayment options, reporting on collection activities, and performing related clerical duties. This is a full-time position based at Basic Fun!’s headquarters in Boca Raton, Florida. Employees work in the office Monday through Thursday, with Friday designated as an optional remote workday. The company describes in-office collaboration and teamwork as important to its culture.

Requirements

Associate’s degree or equivalent experience.
Proven experience as a Collection Specialist or in a similar role.
Excellent knowledge of billing procedures.
Knowledge of various collection techniques.
Working knowledge of MS Office and databases.
Comfort working with targets.
Knowledge of collection laws and regulations.
Excellent communication and interpersonal skills.
Problem-solving and critical-thinking skills.

Responsibilities

Monitor accounts daily and identify outstanding accounts receivable.
Investigate historical data for debts and bills.
Take actions to encourage timely payments.
Process payments and refunds.
Resolve billing issues and customer credit issues.
Contact clients to discuss overdue payments and update account status records.
Prepare and present reports on collection activities and progress.
Record customers’ financial status and the status of collection efforts.
Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
Arrange debt repayment or establish repayment schedules based on customers’ financial situations.
Advise customers about actions and strategies for debt repayment.
Answer customer questions about account problems.
Notify credit departments, order merchandise repossession or service disconnection, and turn account records over to attorneys when customers do not respond to collection attempts.
Sort and file correspondence and perform miscellaneous clerical duties, including answering correspondence and writing reports.