Accounts Receivable Specialist - Career Advancement Opportunities

Casella Waste Systems, Inc.•Rutland City, VT

1d•$20 - $22•Onsite

About The Position

The Accounts Receivable Specialist provides customer service for accounts receivable functions, builds consumer relationships, secures payment, encourages positive payment habits, and assists customers with billing and service inquiries. The role manages customer portfolios and past-due account collection processes, documents communications, assesses account information to determine appropriate next steps while retaining customers, and coordinates with internal departments to mitigate credit risk. The position is based onsite in Rutland, Vermont. The hiring range is $19.50–$22.00 per hour, based on experience.

Requirements

Associate's degree or equivalent experience.
Ability to work within specific timelines.
Ability to work onsite in Rutland, Vermont.
Legally eligible to work in the United States.
Ability to work collaboratively as part of a team.
Proficiency with Microsoft Office applications.
Basic to intermediate knowledge of Excel.
Excellent verbal, written, analytical, and formal presentation skills.
Ability to work under pressure.

Nice To Haves

0–2 years of accounting or related experience.
Bachelor's degree in an accounting- or finance-related field.
Customer service experience.

Responsibilities

Implement collection processes for past-due accounts using the systems involved in managing customer accounts.
Document internal and external communications to ensure customer interactions are properly recorded and transmitted.
Assess account information to determine the best course of action while retaining the customer.
Manage a portfolio of customers and communicate about balances by phone, fax, email, and customer portals.
Listen actively, confirm or clarify information, and resolve customer questions and concerns.
Respond efficiently and accurately, explain possible solutions, and ensure customers feel supported and valued.
Follow departmental procedures for daily operations to provide consistent customer experiences.
Act as a liaison between customers and other departments to mitigate credit risk.
Participate in training and learning opportunities to expand knowledge of the company, products, sales, and services.
Perform other duties needed to support the company's vision, mission, and core values.