ACCOUNTS RECEIVABLE SPECIALIST

Milner Inc•Peachtree Corners, GA

About The Position

The Accounts Receivable Specialist manages customer accounts, ensures timely collections, and provides customer service for billing, service, and contract-related inquiries. The role supports cash flow and reduces aging receivables in a fast-paced copier dealership environment. The specialist may also prepare summary sheets or other work papers for a supervisor or auditor and perform secretarial functions for assigned staff members as needed. Employees must complete the courses required by Human Resources. Individual positions may include additional assigned duties.

Requirements

High school diploma.
At least 1 year of experience in cash application and customer account management involving advanced recordkeeping; directly related business school or college courses may substitute for up to 1 year of experience, or an equivalent combination of experience and training.
Working knowledge of accounts receivable practices and accepted office procedures.
Ability to create Excel spreadsheets.
Ability to perform high-volume numerical detail work quickly and accurately, including difficult mathematical computations, with or without mechanical assistance; ability to operate a calculator by touch.
Ability to prepare financial and other records systematically, neatly, and legibly.
Ability to establish and maintain effective working relationships with coworkers, governmental employees and officials, and the general public.
Ability to manage multiple tasks with frequent interruptions, including occasional urgent situations.
Ability to communicate, interact, and work effectively and cooperatively with people from diverse ethnic and educational backgrounds.
Excellent verbal and written communication skills.
Excellent customer service skills.

Nice To Haves

Ability to type at least 40 words per minute with a high degree of accuracy; this may be required.

Responsibilities

Accurately apply customer payments, including checks, wires, and credit cards.
Manage an assigned portfolio of customer accounts to support timely invoice payments.
Make daily outbound collection calls and send email follow-ups.
Reduce aging balances, with particular focus on accounts 30, 60, and 90 or more days overdue.
Negotiate payment arrangements and follow up on commitments.
Document collection activity in E-Automate or a CRM system.
Identify high-risk accounts and escalate them as needed.
Recommend accounts for credit hold or third-party collections.
Provide customer service for billing, service, and contract-related inquiries.
Perform other duties as required.
Prepare summary sheets or other work papers for supervisors or auditors as needed.
Perform secretarial functions for assigned staff members as needed.
Complete courses required by Human Resources for all employees.