Accounts Receivable Specialist
About The Position
The Accounts Receivable Specialist serves as a primary point of contact between customers, Agents, and internal departments to help ensure invoices are accurate and customer payments are received on time. This position is responsible for monitoring customer accounts, following up on past-due balances, resolving billing and payment discrepancies, and accurately recording payments and account adjustments. The Accounts Receivable Specialist also works with customers and Agents to obtain missing documentation, correct billing issues, and address other matters that may delay payment. The role requires strong communication, attention to detail, organization, and the ability to research and resolve account-related issues.
Requirements
- High School Diploma or equivalent
- 1+ years of customer service experience
- Proficient with email use
- Intermediate proficiency with Microsoft Excel
- Strong customer service and mathematical skills
- Excellent problem-solving skills
- High degree of accuracy and attention to detail
- Ability to effectively pivot from one task to another and reprioritize throughout the day
- Strong sense of urgency
- Excellent written and verbal communication skills
Nice To Haves
- Associate’s Degree in Accounting, Finance, or related field
- Office experience
- Accounts receivable or payable experience
- Transportation logistics industry experience
- Proficient with Microsoft Outlook
- Advanced Microsoft Excel proficiency
- Accounting system experience
Responsibilities
- Correct billing discrepancies and re-issue invoices as needed
- Prepare and send customer account statements
- Monitor incoming customer payments; confirm payment details have been received
- Review customer accounts to identify overdue balances, payment discrepancies, or other account issues
- Contact customers by phone and email to follow up on past-due invoices and request payment
- Work with customers to establish payment arrangements when appropriate
- Locate and provide customers with missing invoices, supporting documents, or other requested billing records
- Work with Agents and third-party collection agencies on significantly past-due accounts that require additional collection efforts
- Manage communications with Agents regarding missing paperwork, incorrect rates, billing discrepancies, or other issues that may delay customer payment
- Enter account adjustments, deductions, payments, and other applicable transactions into the Chargeback database
- Partner with the Billing department to resolve issues involving customers with specialized billing requirements
- Review account reports in preparation for weekly and monthly account review meetings with management
- Review reports identifying Agents whose business relationship has ended and address any outstanding account-related matters
Benefits
- Individual Coverage Health Reimbursement Arrangement (ICHRA)
- Dental and Vision Insurance
- Company Paid Life Insurance and Accidental Death & Dismemberment (AD&D) Insurance
- Company Paid Short Term Disability Insurance
- Company Paid Long Term Disability Insurance
- Hospital Indemnity Insurance
- Long-Term Care Insurance Program
- Supplemental Term Life Insurance
- Accident Insurance
- Critical Illness Insurance
- Employee Assistance Program (EAP)
- Flexible Spending Account (FSA)
- Health Savings Account (HSA)
- 401K with up to 4% Employer Safe Harbor Matching
- Paid Vacation
- 8 Paid Holidays
- 1 Floating Holiday
- Identity & Fraud Protection
- Pet Insurance
- Paid on a weekly basis!
- Employee referral bonus program ($500)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
