Accounts Receivable Specialist (1 year contract)

PointClickCare•Mississauga, ON

1d•CA$26 - CA$30•Hybrid

About The Position

At PointClickCare, our mission is to help providers deliver exceptional care, starting with our people. As a leading health tech company, we empower employees to innovate and shape the future of healthcare. With a vast dataset and a Marketplace of integrated partners, our platform serves numerous provider organizations, impacting millions of lives. We reinvest in R&D, ensuring employees have resources to innovate. Recognized by Forbes and Canada's Most Admired Corporate Cultures, we offer flexibility, growth, and meaningful work. We empower our people to be architects of a smarter, human-first healthcare future, accelerated by AI. Employees harness AI for creativity, productivity, and decision-making, enhancing collaboration and outcomes. We uncover AI expertise and invest in training to nurture innovation. Travel to Office expectations: For Remote Roles: In-office events requiring travel to Mississauga and/or Salt Lake City offices for onboarding, team events, and meetings. For Hybrid Roles: Expectation to reside within commutable distance to the specified office for weekly/bi-weekly/monthly team events.

Requirements

Bachelor's degree in accounting or 3+ year's experience processing accounts receivable.
AI Fluency and/or use of M365 Copilot
Must possess a high level of moral judgment for handling confidential information and monetary transactions
Strong diplomatic, negotiation, and conflict resolution skills in order to handle late payment discussions
Effective attention to detail and high degree of accuracy managing reconciliations
Able to effectively communicate both verbally and in writing
Must be a team player and have the ability to effectively work within a strong cross-functional environment.
Sound analytical thinking, planning, prioritizing, and execution skills
Excellent computer skills with a strong working knowledge in Microsoft Word and Excel

Nice To Haves

Working understanding with the US Health Care system

Responsibilities

Collection activities relating to a mixed portfolio of customer accounts, including communication with clients regarding collections issues, actions, payment inquiries, and invoicing.
Update and maintain accurate customer files with all applicable correspondence and report to Management on status as required.
Communication with clients within the assigned portfolio regarding collections issues, actions, payment inquiries, invoicing, and account reconciliation.
Recognize billing issues through research and regular reconciliation.
Preparation of monthly account breakdowns and analysis, as required by the Manager and customers.
Compilation and provision of invoice copies, credits, and unapplied payment details, as required.
Preparation and reconciliation of accounts, unapplied credit balances, and credit notes as assigned.
Coordination of monthly pre-authorized payments with customers and the Payments team for the assigned portfolio.
Participate in conference calls with customers and internal partners supporting the recovery of past due invoices.
Any ad hoc tasks assigned by management as required to support the overall team objectives and success of the AR.