Accounts Receivable Specialist

Nelson • Cincinnati, OH

3d • Remote

About The Position

The Accounts Receivable Specialist manages assigned accounts receivable balances and supports the timely collection of outstanding invoices. The role works with internal teams and clients to resolve payment delays, research account issues, maintain accurate collection records, and improve cash flow. The ideal candidate is professional, organized, persistent, detail-oriented, and able to pursue collections while maintaining positive client relationships.

The role calls for knowledge of general accounting principles, particularly credit and collections practices, strong customer service and communication skills, attention to detail, and problem-solving ability. Deltek Vantagepoint and Microsoft Excel experience are required. The position requires a high school diploma and at least two years of relevant experience. An associate degree is preferred, and a bachelor's degree in accounting is a plus.

Requirements

• High school diploma required.
• At least 2 years of experience in collections, accounts receivable, or client account management.
• Knowledge of general accounting principles, with a focus on credit and collections practices and procedures.
• Strong customer service experience and an exceptional customer service approach.
• Excellent verbal and written communication skills.
• Strong attention to detail and ability to problem-solve and recommend improvements.
• Deltek Vantagepoint and Microsoft Excel experience required.

Nice To Haves

• Associate degree preferred.
• Bachelor's degree in accounting is a plus.
• Experience in a professional services environment, preferably in the AEC sector.

Responsibilities

• Review open accounts and prioritize collection efforts based on aging, risk, and account status.
• Make outbound collection calls and write professional collection emails while maintaining and strengthening client relationships.
• Facilitate timely customer payments in accordance with established payment terms and due dates.
• Research and help resolve billing problems, payment delays, disputes, and other issues contributing to delinquent accounts.
• Communicate significant risks, findings, and recommended next steps to management.
• Communicate directly with clients to build and maintain strong working relationships and reduce time to payment.
• Partner with project managers, billing teams, and finance leadership to resolve contract issues, missing documentation, and other internal barriers to payment.
• Escalate significantly delinquent, high-risk, or high-balance accounts to management as appropriate.
• Maintain accurate and timely collection notes, client communications, promised payment dates, dispute status, and follow-up actions.
• Support accurate and up-to-date account records, databases, and spreadsheets.
• Assist the supervisor with reports on account status, collection activity, aging trends, payment commitments, and collection risks.
• Support efforts to reduce delinquency, improve cash flow, and meet departmental collection goals.
• Gather client-requested backup documentation and other supporting information to facilitate payment.

Benefits

• 401(k) plan with company match
• Full health benefits, including medical, dental, and vision
• Wellness program with rewards for healthy activities
• Pet insurance
• Opportunities for career advancement
• Paid time off and holiday pay
• Paid parental leave
• Flexible working schedules and work-from-home options based on client needs
• Professional development support and reimbursement for registrations, certifications, and professional organization memberships
• Bonuses

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED