Accounts Receivable Specialist

Aston Carter•Burnsville, MN

3d•$30 - $35•Hybrid

About The Position

Manage an assigned portfolio of over 200 customer accounts, ensuring timely collection of outstanding invoices and reduction of past-due balances. Review accounts receivable aging reports regularly, identify collection priorities, and follow established collection strategies to drive results. Support initiatives to improve Days Sales Outstanding (DSO) and optimize working capital by proactively managing collections and cash application activities. Process and apply customer payments accurately and promptly, including ACH, wire transfers, lockbox receipts, checks, and credit card payments. Research and resolve unapplied cash, payment discrepancies, short payments, overpayments, and remittance issues by working directly with customers and internal stakeholders. Perform daily cash application activities while maintaining strong internal controls and ensuring accurate posting within SAP. Perform account reconciliations and resolve billing discrepancies in collaboration with Sales, Customer Service, Operations, and Finance. Monitor customer accounts and communicate potential credit or collection risks to leadership in a timely manner. Maintain accurate customer account records, notes, and collection documentation to ensure clear audit trails and visibility. Partner with Sales, Customer Service, Operations, and Finance to resolve billing and payment issues and to ensure a positive customer experience. Support customer inquiries and collection escalations in a professional, solutions-focused manner, primarily through email with some phone contact. Assist with new customer onboarding by helping ensure accurate billing setup, customer information, and portal access. Collaborate with third-party collection partners and internal teams to support effective accounts receivable and collection processes. Contribute to process improvement and automation initiatives that enhance efficiency, accuracy, and standardization of accounts receivable operations. Work extensively within customer portals and EDI processes to retrieve remittance information, submit invoices, and manage payment status, adapting to different portal formats and requirements. Support the development and adoption of key performance indicators (KPIs) for the accounts receivable function as metrics are established. Balance responsibilities across collections, portals, and cash application, ensuring each area receives appropriate focus and follow-through.

Requirements

At least 2+ years of accounts receivable experience managing customer accounts.
Hands-on experience with collections, including prioritizing accounts and following structured collection strategies.
Demonstrated cash application experience, including processing ACH, wire transfers, lockbox receipts, checks, and credit card payments.
Experience managing large portfolios of customer accounts, including high-volume, multi-customer environments.
Proficiency with SAP or similar ERP systems, including posting payments and performing account reconciliations.
Proficiency with Microsoft Excel, including VLOOKUPs, for data analysis and reconciliation.

Responsibilities

Manage an assigned portfolio of over 200 customer accounts, ensuring timely collection of outstanding invoices and reduction of past-due balances.
Review accounts receivable aging reports regularly, identify collection priorities, and follow established collection strategies to drive results.
Support initiatives to improve Days Sales Outstanding (DSO) and optimize working capital by proactively managing collections and cash application activities.
Process and apply customer payments accurately and promptly, including ACH, wire transfers, lockbox receipts, checks, and credit card payments.
Research and resolve unapplied cash, payment discrepancies, short payments, overpayments, and remittance issues by working directly with customers and internal stakeholders.
Perform daily cash application activities while maintaining strong internal controls and ensuring accurate posting within SAP.
Perform account reconciliations and resolve billing discrepancies in collaboration with Sales, Customer Service, Operations, and Finance.
Monitor customer accounts and communicate potential credit or collection risks to leadership in a timely manner.
Maintain accurate customer account records, notes, and collection documentation to ensure clear audit trails and visibility.
Partner with Sales, Customer Service, Operations, and Finance to resolve billing and payment issues and to ensure a positive customer experience.
Support customer inquiries and collection escalations in a professional, solutions-focused manner, primarily through email with some phone contact.
Assist with new customer onboarding by helping ensure accurate billing setup, customer information, and portal access.
Collaborate with third-party collection partners and internal teams to support effective accounts receivable and collection processes.
Contribute to process improvement and automation initiatives that enhance efficiency, accuracy, and standardization of accounts receivable operations.
Work extensively within customer portals and EDI processes to retrieve remittance information, submit invoices, and manage payment status, adapting to different portal formats and requirements.
Support the development and adoption of key performance indicators (KPIs) for the accounts receivable function as metrics are established.
Balance responsibilities across collections, portals, and cash application, ensuring each area receives appropriate focus and follow-through.