Accounts Receivable Specialist

Encore Fire Protection • Pawtucket, RI

24d • Onsite

About The Position

Encore Fire Protection is seeking an Accounts Receivable Specialist to join its Finance team at the Pawtucket, Rhode Island headquarters. The role supports day-to-day receivables management across the company’s growing service business and works closely with Operations, Service, and Account Management to maintain effective communication and processes. The position has a direct impact on cash flow and the company’s financial health.

The successful candidate will learn Encore’s systems and billing, remittance, and reporting workflows; process invoice payments; support collections and reconciliations; and resolve billing issues with internal teams. Over time, the specialist will take ownership of assigned locations, communicate directly with customers, maintain accurate records, identify trends, and recommend improvements to AR operations. The role offers opportunities to grow responsibilities as the business grows.

Requirements

• One to three years of experience in Accounts Receivable, Collections, or a related accounting role; recent graduates with relevant coursework, internships, or transferable experience are encouraged to apply.
• Understanding of accounting principles and strong analytical skills to interpret and validate financial data.
• Excellent communication and relationship-building skills, with the ability to collaborate effectively across teams.
• Proficiency in Microsoft Excel and comfort working within multiple systems.
• Highly organized and detail-oriented, with the ability to manage competing priorities.
• A proactive mindset and curiosity to learn new processes, tools, and approaches.
• A team-first attitude and desire to grow within a company that values innovation, accountability, and purpose.

Nice To Haves

• Bachelor’s degree in Accounting, Finance, Business Administration, or a related field.
• Experience in a multi-location, service-based, or construction-related business.
• Experience using Sage, ServiceTrade, Esker, or similar AR tools.
• Experience working directly with customers on past-due balances or payment plans.
• A track record of suggesting or implementing process improvements in AR or collections.

Responsibilities

• Manage a portfolio of customer accounts and maintain accurate aging reports through proactive follow-up.
• Partner with Operations, Account Management, and Service teams to resolve billing issues quickly and accurately.
• Identify and escalate uncollectable balances, and prepare recommendations for demand letters, agency submissions, or write-offs.
• Analyze payment trends to support collections strategy and help reduce Days Sales Outstanding.
• Support process improvements, including automation and reporting enhancements, to make AR operations more efficient.
• Handle accounting inquiries and assist with special projects that support the team’s success.
• Process payments for invoices and support collections follow-up and payment reconciliations.
• Communicate directly with customers regarding open balances and maintain accurate documentation in company systems.
• Suggest improvements and contribute to refining AR operations as the business scales.

Benefits

• Performance-based bonus opportunity.
• Paid tuition assistance for fire protection-related schooling needed to obtain licensing.
• Company swag and attire at least twice a year.
• Medical, dental, and vision coverage.
• Fidelity 401(k) plan with a company match.
• Company-paid life insurance policy of $50,000.
• Access to web-based productivity tools.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed