Accounts Receivable Specialist

Aston Carter•Oak Ridge, TN

2d•Onsite

About The Position

The Accounts Receivable Representative is a 100% on-site role within a fast-growing manufacturing organization that values a collaborative, family-oriented culture, professionalism, and kindness. This position supports the full accounts receivable cycle, with a strong emphasis on daily cash application, collections, and customer communication. Working closely with internal teams and external customers, you will help ensure accurate payment processing, timely resolution of past-due balances, and achievement of key A/R performance metrics. The role utilizes an ERP system, along with tools such as Excel or Google Sheets, to manage and track receivables. The Accounts Receivable Representative supports the full accounts receivable cycle with a strong focus on daily cash application and collections activities. In this on-site role, you will post and apply customer payments, communicate with customers regarding past-due invoices, assist with ACH and wire payment setup, and collaborate with internal teams to resolve discrepancies. You will also contribute to meeting accounts receivable KPIs and participate in continuous improvement initiatives in a collaborative, fast-growing manufacturing environment.

Requirements

Experience or demonstrated ability to learn accounts receivable processes, including cash application and collections.
Strong attention to detail, organization, and a high level of trustworthiness in handling financial information.
Proficiency using an ERP system to perform cash applications and leverage dashboards for collections activities.
Ability to perform accurate and efficient data entry for accounts receivable transactions.
Professional email and phone etiquette, with clear and courteous communication skills when interacting with customers and colleagues.
Customer service mindset with the ability to handle collections and past-due conversations respectfully and effectively.
Proficiency with Excel or Google Sheets for tracking, analyzing, and organizing accounts receivable data.
Willingness to learn, adapt, and embrace process changes and continuous improvement efforts.
Collaborative, easy-to-work-with attitude, demonstrating kindness, respect, and professionalism in a team environment.

Responsibilities

Perform daily cash application activities, including accurately posting and applying customer payments to the correct accounts and invoices.
Manage collections activities by monitoring aging reports and following up on past-due invoices through professional outbound calls and email communication.
Communicate with customers in a courteous and professional manner to resolve billing questions, payment discrepancies, and outstanding balances.
Assist customers with ACH and wire payment setup, ensuring accurate banking details and smooth electronic payment processing.
Use an ERP system to process cash applications, review dashboards, and support collections and reconciliation activities.
Partner with internal teams, such as finance, customer service, and operations, to research and resolve discrepancies in customer accounts and payments.
Support the reconciliation of accounts receivable records to ensure accuracy and completeness of customer account information.
Contribute to meeting accounts receivable KPIs by following established processes, monitoring performance metrics, and suggesting improvements.
Participate in continuous improvement initiatives, including lean and 5S practices, to enhance efficiency, accuracy, and workflow within the accounts receivable function.
Assist with process enhancements such as improving cash application upload processes and supporting annual customer documentation updates.
Maintain accurate data entry for all accounts receivable transactions, ensuring information is complete, timely, and well organized.
Provide high-quality customer service to both external customers and internal stakeholders, demonstrating professionalism and a helpful attitude.
Adapt to changing priorities and process updates while maintaining a strong focus on detail, organization, and trustworthiness.