Accounts Receivable Specialist I

Human Kinetics•Champaign, IL

5d•Onsite

About The Position

This position will provide support and assistance to the Senior Director, AR/Credit/Collections in the day-to-day operations for the Accounts Receivable, Credit and Collection department. Will assist in responding to internal and external customer account inquiries under the direction of the Senior A/R Director. This position is part of a team working with multiple departments and divisions. The Accounts Receivable Specialist I functions at an entry level in all aspects of the position. Human Kinetics is committed to building a more diverse workforce. We welcome BIPOC candidates and others who identify with underrepresented groups to apply. Human Kinetics is committed to the full inclusion of all qualified individuals. As part of this commitment, Human Kinetics will ensure that persons with disabilities are provided reasonable accommodations. If a reasonable accommodation is needed to participate in the job application or interview process, please contact HR at 217-403-7543.

Requirements

High School Diploma or equivalent required.
1- year of accounts receivable, collection, and customer service experience.
Very good written and oral communication skills, both internally and externally.
Demonstrates good math skills and ability to balance numbers accurately.
Exhibits good organizational skills.
Detail-oriented
Ability to multi-task
Initiative
Organizational skills
Stress management
Accuracy
Must be able to work as an integral part of the A/R team as well as use interpersonal skills to interact with customers and other departments throughout the company in a courteous and professional manner.
Basic knowledge in Microsoft Excel, Word, and Outlook.
Ability to professionally communicate with customers regarding sensitive account information such as credit terms/limits and credit hold.
Set priorities effectively for completing job duties prioritizing tasks by importance under the guidance of the Senior A/R Director.
Decision making based on existing processes/procedures in place.
Takes initiative with volunteering for new projects to expand skill set.
This position has access to customer credit card data and must comply with all policies and procedures designed to keep that data from being compromised.

Nice To Haves

College coursework in accounting preferred.

Responsibilities

Responsible for the preparation and entry of A/R, Customer Service, and Circulation cash receipts for customer accounts.
Follow established collection and credit granting procedures when providing support for customers.
Provide effective customer support for inbound and outbound calls to and from A/R.
Identify, research, and resolve account discrepancies including dispute and variance resolution under the guidance of the Senior A/R Director.
Provide support and assistance with various A/R related tasks accurately and timely.
Maintain the organization of both digital and hardcopy filing systems.
Determine which accounts are to be turned over for review for collection placement to Senior A/R Director by the 15th of the month.
Advise, suggest solutions, and consult with Senior A/R Director on any unique issues.
Communicate significant account issues to sales as directed by Senior A/R Director.