Accounts Receivable Senior Associate

Crowe•Indianapolis, IN

8d•$63,800 - $130,600

About The Position

The Accounts Receivable Senior Associate is responsible for accurate and timely cash application, recording bad debt, researching and resolving unapplied cash, and supporting accounts receivable inquiries. This role partners with internal Finance teams, business units, engagement executives, Partners and Managing Directors, and supports client-facing inquiries and portal administration.

Requirements

Minimum 2 to 3 years of Accounts Receivable experience, with a strong understanding of cash application and accounts receivable processes.
Ability to work effectively both independently and as part of a collaborative team.
Strong oral and written communication skills, with the ability to communicate effectively with internal and external stakeholders.
Proficiency in Microsoft Office, including SharePoint; intermediate Excel skills with PivotTables and lookup formulas preferred.
Flexibility in a changing environment and a desire to learn.
Strong attention to detail and the ability to manage multiple priorities and follow issues through to resolution.
Ability to learn, document and manage detailed, multi-step processes.

Nice To Haves

Experience in professional services, accounting, consulting, legal or another client-service environment preferred; experience supporting a high-volume or complex AR function is a plus.
Experience with Workday, ServiceNow, Icertis or Ariba is a plus.
Experience with third-party client portals, including account setup, registration, maintenance, troubleshooting and documentation, is a plus.
Experience improving or documenting accounts receivable processes is preferred; exposure to AI-enabled tools is a plus.

Responsibilities

Assure timely and accurate posting of monies due to the partnership, including posting of lockbox and other cash receipts.
Process amounts that are no longer collectable, written off as bad debt.
Work with business units to resolve unapplied cash balances.
Respond to inquiries related to client balances and/or applied payments.
Prepare customer refunds due to overpayments.
Monitor a shared inbox and respond to accounts receivable inquiries from clients and internal team members.
Assist with onboarding, setup, maintenance, troubleshooting and documentation for client portal accounts.
Learn, document and consistently execute detailed, multi-step accounts receivable processes.