Accounts Receivable Resolution Specialist

Hellerman Tyton•Milwaukee, WI

23d

About The Position

The Accounts Receivable Resolution Specialist will maintain accounts receivable in accordance with established policies, practices, and procedures in a manner that will result in maximum sales, sound receivables, and the prompt conversion into cash with a minimum of past-due balances and bad debt loss.

Requirements

Ability to read trade reports, financial statements, and credit reports.
Ability to use judgment in determining disposition of customer issues.
Ability to communicate effectively both verbally and in writing.
Ability to track work of individuals responsible for resolving deductions and advising Credit Manager of issues.
Proficiency in Microsoft Office products (Word, Excel, Outlook)

Nice To Haves

ERP system experience preferred

Responsibilities

Review reports for delinquent accounts, contact customers regarding payments, resolve issues with problems, keep records, and follow up as needed to be certain commitments are met.
Forward and follow-up deductions with Customer Service Reps.
Work with the sales department to involve sales reps when needed to resolve problem accounts.
Set up and maintain customer computer records.
Run D&B reports and send references for new customers if necessary.
Establish and maintain credit limits within authorized level for new and established customers.
Maintain file of active credit applications in a manner which ensures timely turnaround of new orders.
Process credit card transactions.
Reply in writing to requests for information concerning our customers from other suppliers.
Assist in maintaining HellermannTyton’s QS9000/ISO14001 certification by supporting: Corporate policies, procedures, work instructions and required documentation.
Act as backup to Credit Manager within designated boundaries during his/her absence
Other duties may be assigned