Accounts Receivable Rep

Memorial Hospital of Boscobel•Onalaska, WI

6d•Onsite

About The Position

Love + medicine is who we are, it's what we do, it's why people want to work here. If you’re looking for a job to love, apply today. Scheduled Weekly Hours: 36 Emplify Health by Gundersen is seeking an Accounts Receivable Rep to join our Customer Financial Service team! If you are someone with strong customer service, enjoy meaningful work, and are detail oriented, this is the position for you!

Requirements

High School Diploma or equivalency
Successful completion of defined core competency testing for Accounts Receivable Representatives.
1 year work experience, preferably working in a medical facility, insurance company or office setting.

Responsibilities

Resolve customer issues and answer patient inquiries regarding accounts, charges, and procedures through effective communication and one-call resolution guidelines.
Create cost estimates for patients and assist with any follow up questions
Educate patients on their financial responsibilities, including payment arrangements, insurance processing, and self-pay balances.
Document all actions taken on patient accounts within the billing system and review accounts for discrepancies.
Verify demographic and insurance information while ensuring compliance with patient privacy laws, including HIPAA.
Offer financial assistance program information and provide recommendations for improvement based on observed trends and issues.