Accounts Receivable

Trump International Hotel and Tower Chicago•Chicago, IL

1d•$27 - $29•Onsite

About The Position

This position is responsible for monitoring the credit status of various accounts, ensuring accurate revenue capture, and managing billing processes. The role involves direct communication with guests, clients, and internal departments to resolve discrepancies and ensure timely payments. Additionally, the position handles credit card disputes, collection calls, and assists with various accounting projects.

Requirements

Ability to operate hotel/condominium computer system and office equipment.
Good typing, math and problem solving skills.
Excellent speaking and communication skills.
Ability to follow payroll and key sign out procedures.
Ability to offer any assistance possible to guests.
Ability to perform other tasks or projects as assigned by hotel management and staff.
Comply with TIHTC work rules and standards per the associate handbook and as directed by management.
Ability to operate computer system, sufficient typing skill (min. 50wpm), ability to operate general office equipment (copier, fax, calculator).

Responsibilities

Monitor credit status of all in-house guests, functions and permanent accounts, and residential F&B accounts. Immediately report any credit deficiencies or potential problems to the Front Office Manager, Food & Beverage Managers and Assistant Director of Finance.
Review daily Banquet Distribution and compare banquet checks to the BEOs to verify that all revenue is captured.
Ensure that complete group, catering, and/or rooms set-up is done correctly prior to the event by reviewing group contracts and resumes. Set up the billing functions in the PMS as required. Contact the CSM/Catering Manager and/or client to ensure billing set up is correct.
Monitor and resolve checked out guest balances. Coordinate balance resolution with the Front Office Manager.
Review AR billing for completeness, accuracy, professional presentation, and ensure bills are mailed in a timely manner (3 business days for Catering event and 5 business days for Group events). Correct any mistakes, miss-postings or missed postings.
Supervise and conduct the prompt resolution of all research items in a professional and courteous manner including, but not limited to guest inquiries, and receipt requests.
Manage the credit card dispute inquiries and chargebacks in a timely fashion to minimize the charge backs. Maintain a schedule of all charge backs with explanation. Handles third party credit card inquiries.
Performs collection calls to follow up on billing and ensure timely settlement.
Ensure all refunds are processed, mailed 7 business days after departure.
Assist with various other accounting projects as requested.