Accounts Receivable Customer Support Rep.

IFAS LLC•Charleston, SC

7d•Onsite

About The Position

The Bureau of the Comptroller and Global Financial Services Charleston (CGFS), Department of State (DoS), requires contractor support services within the Accounts Receivable Branch (ARB). ARB manages and collects debts owed to the Department of State, including repatriation loans, evacuation loans, passport NSF debts, employee-related debts, and other receivables. This position supports both ARB customer service operations and administrative/operational support functions. Duties are split between providing phone support to debtors and supporting internal ARB administrative and financial processing activities.

Requirements

High School Degree or Equivalent
Requires basic knowledge and understanding of established and standardized bookkeeping and accounting procedures and techniques used in an accounting system, or a segment of an accounting system, where there are few variations in the types of transactions handled.
Requires experience working in the field.
Must qualify for Moderate Risk Public Trust (MRPT) or Secret security clearance.

Nice To Haves

2-year degree from an accredited College/University is preferred
2 to 4 years of overall relevant accounts receivable professional experience in financial transactions, customer service, protecting personal identifiable information and drafting emails is preferred
Experience supporting customer service operations, including answering phones and responding to inquiries professionally.
Ability to communicate clearly and professionally with customers and team members.
Strong organizational skills and attention to detail.
Ability to multitask and adapt in a fast-paced environment.
Experience using Microsoft Office products, including Outlook, Word, and Excel.
Ability to learn automated financial and document imaging systems.
Dependability, accountability, and willingness to support team operations.

Responsibilities

Answer incoming calls to the ARB customer service line and respond to debtor inquiries professionally and courteously.
Transfer callers to appropriate portfolio managers or ARB personnel as needed.
Support daily customer service coverage during core business hours.
Process payments for repatriation loans and passport NSF debts in accordance with established procedures.
Research customer accounts across financial and imaging systems to assist with inquiries, payment issues, and account updates.
Review and prepare refund requests and track refund activity through completion.
Support administrative processing related to debtor correspondence, returned mail, and account updates.
Assist with preparation and routing of decision memorandums and administrative correspondence.
Manage and route emails received through the ARB administrative inbox.
Print and distribute bills and notices in accordance with ARB schedules and procedures.
Scan and upload documents into the AR document imaging system for processing and records retention.
Provide backup support for Passport NSF processing and other ARB operational functions as trained.
Provide backup support for lockbox processing activities as needed.
Support maintenance and review of Quality Work Instructions (QWIs), reference documents, and forms.
Perform miscellaneous administrative and operational duties as required to support ARB mission needs.