Accounts Receivable Support Administrator

GT&E LLC•Silver Spring Township, PA

11d•Onsite

About The Position

The Accounts Receivable Support Admin is responsible for supporting overall activities of the accounts receivable functions with the company, including managing customer accounts and maintaining accurate records. Utilizing data from various sources, the AR Support Admin communicates regularly with location department managers and other internal and customer contacts to minimize outstanding account balances and maintains excellent working relationships.

Requirements

High school diploma or equivalent required
Strong analytical and problem-solving skills
Excellent attention to detail and organizational abilities
Effective written and verbal communication skills
Ability to work independently and collaboratively in a team environment while managing multiple priorities
A good working knowledge of all Microsoft office tools including with special emphasis on Excel and Outlook

Nice To Haves

3+ years of related experience preferred
Bookkeeping, Accounting or Collection experience preferred

Responsibilities

Navigates the in house ERP system and available Power BI reports to gain insight into outstanding account balances and aging
Utilizing the Expert Connect phone system and the GT&E internal email system, communicates with all stakeholders professionally and regularly with customers and internal partners
Assist customers with account inquiries, payment questions, and other service-related needs in a professional and timely manner.
Supports the process for creating and maintaining new and existing customer records.
Serves as a backup resource for key AR tasks as needed
Regularly interacts with John Deere resources such as PowerPlan to facilitate account management and answer internal and customer inquiries.
Utilize BillTrust billing software and customer portal to assist with billing inquiries and payment processing.
Process customer credit references and assist with customer credit application requests, including PowerPlan applications.
Process customer credit card payments accurately and securely.
Review, maintain, and update customer tax exemption certificates to ensure compliance.
Prepare and post adjustment batches to customer accounts as needed.
Other duties assigned.