Billing & Accounts Receivable Administrator

TCWGlobal•Dallas, TX

6d•Onsite

About The Position

Our client is one of North America's leading providers of rail transportation products and services. Headquartered in Dallas, Texas, the company designs, manufactures, maintains, and leases railcars that support essential industries across the United States. They are known for its commitment to innovation, engineering excellence, safety, and continuous improvement. About the Role We are seeking a Billing & Accounts Receivable Administrator to join our Billing team and support a high-volume customer billing environment. Must have stable work history and stayed in long term roles. The ideal candidate has strong AR and billing experience, excellent attention to detail, and the ability to manage a large volume of invoices while maintaining accuracy and meeting deadlines. This person should be energetic, driven, persistent, and dependable, with strong communication skills and the confidence to work with customers and internal teams at all levels.

Requirements

4+ years of Accounts Receivable and billing experience for a larger corporate company
Must have AR/Billing experience: billing, cash application, collections, customer disputes, or a combination
Must have experience processing high-volume invoices and billing transactions- handling thousands of invoices per month.
Experience processing invoices through customer and third-party billing portals.
Excellent communication and presentation skills, with the ability to communicate effectively with everyone from frontline employees to executives.
Strong ability to build relationships and influence others through shared goals and business outcomes.
Ability to establish clear timelines and follow up with customers to obtain information needed for billing.
Ability to clearly explain billing charges, adjustments, excess mileage, and equalization to customers.
Must have very strong attention to detail and accuracy.
Strong Excel skills, including formulas and pivot tables.
Experience working with an ERP system such as Oracle, SAP, PeopleSoft, or similar.
Ability to manage multiple priorities and high volumes of work.
Strong follow-through and persistence when resolving billing issues.
Must have stable work history with a demonstrated ability to stay in roles and build expertise.

Nice To Haves

The right person will be comfortable in a high-volume enterprise AR environment, can hit the ground running, and is interested in building long-term experience in the role rather than looking for a quick promotion.

Responsibilities

Process weekly and monthly customer billing and invoices.
Process invoices through various customer and third-party billing portals.
Review billing information for accuracy and completeness.
Handle AR/billing activities, including billing, cash application, collections, and customer disputes.
Research and resolve customer billing questions and disputes.
Communicate with customers and internal teams to resolve billing issues.
Establish clear timelines and follow up with customers to obtain information needed to complete billing.
Hold customers accountable for providing required monthly information and next steps.
Clearly explain excess mileage charges and equalization details, including when, why, and how charges or adjustments are applied.
Calculate and apply interest charges for past-due invoices according to contract terms.
Monitor and resolve billing cases in Salesforce.
Maintain accurate billing records and documentation.
Analyze large amounts of billing data using Excel, including formulas and pivot tables.
Work with Sales, internal departments, and customers to resolve issues.
Meet billing deadlines and required service levels.
Take ownership of issues and follow them through to resolution.