Accounts Receivable Processor

United Regional•Wichita Falls, TX

8d•Onsite

About The Position

The Accounts Receivable Processor performs assigned clerical tasks, including completing assigned work queues (WQ's) and supporting the Customer Service Team. This role requires the ability to handle patient calls, obtain necessary information, and communicate effectively. The processor must be capable of accurately copying documents, managing special projects for the Collections Department with time sensitivity, and filing all documents while adhering to hospital and department confidentiality policies. Additionally, the role involves directing and answering inquiries from patients, patient families, and visitors, and accurately processing assigned WQ's according to established procedures.

Requirements

High school graduate or equivalent.
Over one year up to and including two years of vocational training, related experience and/or job training.
Must be able to communicate effectively in English, both verbally and in writing.
Required to work a 40-hour work week schedule Monday – Friday 8:00 – 4:30.
Requires the use of office equipment to include computer terminals, telephone and telephone headsets, copier, 10 key adding machine and fax machine.
Ability to communicate with other persons effectively and courteously over the phone and in person.
Demonstrates patience, tact, and persistence to obtain required information for positive results.
Diplomacy and professional attire are required in daily contact with public and patients.
Must be able to prioritize work according to oral and written instructions using good organizational skills and sound judgment.
Typing at least 40 WPM ensuring correct grammar and spelling when documenting account actions.
Basic understanding of debits and credit for account charging and adjustment posting.
Positive customer service skills required.
Contribute to a team concept for maximum effectiveness and productivity.

Responsibilities

Performs assigned clerical tasks including completing assigned WQ’s and support of Customer Service Team.
Handles patient calls and makes patient calls to obtain information needed to complete assigned tasks.
Listens to directions well and asks questions if needed.
Copies documents effectively and with accuracy.
Handles a variety of special projects for the Collections Department with great time sensitivity.
Files all documents and abides by Hospital and Department Confidentiality.
Performs assigned clerical tasks including directing or answering inquiries from patients, patient families, and visitors.
Completes processing of assigned WQ’s accurately according to processes.
Completes assigned WQ’s timely and accurately for account processing.
Covers coworkers’ lunch daily and coordinates schedules for available times.
Responds to outside provider request for demographic information.
Responds timely to request from coworkers on patient request for itemized bills.
Helps with distribution of voicemails as needed.
Performs all other tasks/responsibilities as necessary.