Accounts Receivable Manager

Hilco•Mansfield, MA

10d•Hybrid

About The Position

Hilco Vision is a global eye care company that combines brands including Bruder® Healthcare dry eye products, M&S Technologies® visual acuity systems, OnGuard® prescription safety frames, Croakies® Eyewear Retainers and B&S optical tools and lab supplies with a distribution and manufacturing platform serving eye care professionals in key global markets including, the USA, Canada, UK, Germany, Australia, China Belgium, and the Netherlands. Hilco Vision’s portfolio includes Prescription Safety, Lens care, Eyewear Accessories, Lab & Dispensing Products, Dry Eye Solutions, Vision Testing Equipment, Pharmaceuticals, and Diagnostic Exam & Surgical Supplies. Hilco Vision is searching for an experienced Accounts Receivable Manager to join the Finance Team! The Accounts Receivable Manager will lead the AR department in a manner that will foster positive customer experience and ensure that revenue is collected and applied correctly and in a timely manner, and that cash flow targets and departmental KPIS are tracked, and goals are met. The AR Manager will create and instill a positive working relationship with Sales and Customer Service to improve servicing of our customers, encourage teamwork between groups, and resolve issues quickly. The role will be hybrid in one of the following areas Fairfield, Ohio, Niles, IL, or Mansfield, MA. Remote work is not available. If you’re up for the challenge, we’d love to hear from you!

Requirements

Bachelor’s degree in accounting
3-5 years of supervisory experience within the AR world
Exceptional understanding of Accounts Receivable best practices and internal controls.
Enthusiastic leader; leads by example and is always willing to jump in and assist as needs arise; enjoy mentoring and motivating others to improve.
Strong problem solving and troubleshooting skills; able to dig into issues, develop solutions, automate where possible, manage small to mid-size projects, and create clear, consistent SOPs.
Fantastic communication skills; both oral and written, as well as collaboration skills- work together to solve issues to better the internal and external customer experience.
Experience in system improvements and ability to drive positive changes from a technology perspective.
Work within policies and implement appropriate SOPs and internal controls based on this policy.
Intermediate to advanced MS Excel skills.

Responsibilities

Foster a positive working environment and build team relations with other departments (including Sales and Customer Service).
Create a service mindset within the team.
Continuously confirm customers are receiving the best experience possible.
Lead, coach, and develop the Accounts Receivable team.
Establish departmental goals, performance metrics, and accountability measures.
Manage the AR team to ensure they are effective, engaged and content in their roles; remove roadblocks to their success.
Evaluate new customer credit applications and establish credit limits.
Conduct ongoing credit reviews of existing customers and recommend account actions when necessary.
Monitor customer credit exposure and initiate appropriate risk mitigation measures.
Partner with Sales and Customer Service teams regarding credit decisions and account risk.
Establish and maintain effective collection processes.
Escalate delinquent accounts and coordinate legal or third-party collection activities when required.
Investigate and resolve customer disputes, billing discrepancies, and payment issues.
Collaborate with internal departments to ensure prompt resolution of deduction and claim issues.
Prepare and analyze AR metrics including: Aging reports DSO Collection effectiveness Bad debt trends Credit exposure reports
Provide management with regular reporting and recommendations to improve AR performance.
Support month-end, quarter-end, and year-end closing activities.
Ensure compliance with company policies, accounting standards, and internal controls.
Develop, document, and improve AR processes and procedures.
Participate in ERP system enhancements and process automation initiatives.
Maintain strong audit controls and support internal and external audit requirements.