Accounts Receivable Manager

Crescent Parts & Equipment • St. Louis, MO

1d • Onsite

About The Position

The Commercial Territory Manager develops contractor relationships, expands market share and drives profitable sales growth in commercial HVAC and refrigeration. Serving contractors in commercial buildings, retail, foodservice, grocery, healthcare, education, cold storage and industrial markets, this role identifies opportunities in new construction, facility expansion, service and equipment replacement. The Territory Manager connects customers with Crescent’s products, technical specialists and manufacturer resources.

Requirements

• Bachelor’s degree in accounting, finance, business administration, or a related field, or equivalent education preferred.
• Ten or more years of progressively responsible commercial credit, collections, or accounts receivable experience, including team leadership.
• Strong knowledge of credit analysis, collections, accounts receivable operations, risk management, and internal controls.
• Experience with ERP and accounts receivable automation systems (Infor CloudSuite Distribution, TermSync, Esker, Wholesail, preferred).
• Proficiency with Microsoft 365 applications and intermediate or greater Microsoft Excel skills.

Nice To Haves

• Credit Business Associate certification from the National Association of Credit Management.
• Master’s degree in business administration, accounting, finance, or a related field.
• Experience in distribution, wholesale, construction-related, or multi-branch operations.
• Experience improving or automating credit, collections, invoicing, or accounts receivable processes.

Responsibilities

• Lead credit and collections activities to support profitable sales, improve cash flow, and minimize bad-debt exposure.
• Own and enforce the credit risk policy; approve applications and set credit limits within delegated authority.
• Assess customer creditworthiness using payment history, financial information, industry resources, and credit associations.
• Review payment terms and collaborate with the COO and CFO on policy exceptions.
• Maintain compliance with applicable credit and collections requirements and oversee lien-waiver processes.
• Direct daily collections and personally manage escalated, complex, or high-risk accounts.
• Monitor credit holds, authorize releases, and negotiate documented payment plans within established limits.
• Refer delinquent accounts to collection agencies or legal counsel and manage returned or dishonored payments through resolution.
• Resolve disputes, deductions, short payments, unapplied cash, aged small balances, and customer credit balances.
• Ensure invoices are processed and posted accurately and promptly each business day.
• Lead, coach, and develop the Accounts Receivable team to meet department objectives and service standards.
• Set responsibilities, performance expectations, escalation procedures, and balanced account portfolios.
• Monitor performance, provide feedback, and maintain cross-training, coverage, and documented procedures.
• Prepare monthly credit-risk reporting and performance metrics covering aging, exposure, collections, disputes, problem accounts, and productivity.
• Review customer tax status and approve authorized address, account, and sales-tax changes.
• Respond to credit-reference requests and maintain accurate account records and supporting documentation.
• Ensure compliance with company policies, internal controls, and applicable legal requirements.
• Maintain professional customer relationships while enforcing approved credit terms and collection expectations.
• Resolve billing, credit, tax, return, deduction, and account issues with customers, Sales, branches, Finance, and other departments.
• Promote e-invoicing, electronic payments, and approved payment portals.
• Communicate material credit risks, collection concerns, and recommended actions to business leaders.
• Evaluate and improve credit, collections, invoicing, and accounts receivable processes for efficiency, accuracy, control, and customer service.
• Use systems, automation, and reporting tools to improve productivity and support implementations and upgrades.

Benefits

• Rich and affordable medical and dental plans
• HSA plan with employer contribution
• Free coverage for Vision Insurance
• Free Long-Term Disability, Life Insurance, Hospital Indemnity, Critical Illness, EAP, Identity Theft
• 401(k) with company match and profit sharing
• Tuition reimbursement
• PTO
• Paid Holidays
• Quarterly bonus for all employees based on company performance
• Wellness program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager