Accounts Receivable Manager

Alert 360 • Tulsa, OK

8d • $60,000 - $65,000 • Onsite

About The Position

The Accounts Receivable Manager is responsible for leading the accounts receivable department and ensuring the timely and accurate collection of outstanding customer balances. This role oversees a team of approximately 15 collections agents and plays a key part in driving performance, coaching staff, and implementing strategies that improve collection rates while maintaining positive customer relationships and cross-functional collaboration.

Requirements

• Bachelor’s degree in Finance, Accounting, Business Administration, or related field (or equivalent experience)
• 3-5 years of experience in accounts receivable, credit and collections, or financial operations
• 2+ years of supervisory or management experience in a high-volume AR or call center environment
• Proficiency in AR software and ERP systems
• Strong Excel skills, including pivot tables and data analysis
• Familiarity with performance dashboards and CRM tools
• Proven ability to lead and motivate teams toward measurable goals
• Excellent interpersonal and conflict-resolution skills
• Strong written and verbal communication, especially in escalated or cross-functional scenarios
• Ability to interpret financial data and identify trends or areas for improvement
• Skilled in balancing assertive collections with customer relationship management
• Detailed-oriented with a proactive approach to problem solving and process optimization

Responsibilities

• Lead, motivate and manage a team of agents to achieve monthly collection targets.
• Distribute and monitor the flow of collection actions, ensuring timely and appropriate follow-up.
• Track daily performance metrics including call volume, hours worked, actions completed, and total dollars collected.
• Handle escalated customer calls and resolve complex account issues with professionalism and empathy.
• Collaborate with Customer Care, OCEO, and Accounting departments to resolve account discrepancies and streamline processes.
• Identify opportunities for operational improvement and implement best practices to enhance team performance and customer experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager