Accounts Receivable Manager

Robson Forensic • Lancaster Township, PA

4d • Onsite

About The Position

This position is full-time and in-office (Monday-Friday) at our Lancaster, PA location. Not eligible for remote or hybrid working. You will provide oversight and leadership for the Accounts Receivable department, including supervising, training, and ensuring the model performance of the Collection Specialist staff. You will manage all aspects of the collections process, including assessing accounts, making outbound calls, resolving client billing issues, and processing adjustments and credits in a professional and timely manner, maintaining positive client relations. You will maintain accurate records by documenting collection details, recording account information in our accounting system (NetSuite), and monitoring all collection reports. You will communicate effectively with both internal and external customers by preparing correspondence, generating reports, and making presentations. You will identify issues contributing to client delinquency and review them with management. You will perform other related duties as assigned.

Requirements

• Bachelor’s degree or higher in Accounting, Finance, or Business.
• 5+ years of collections and management experience.
• High level of proficiency with MS Office, NetSuite, and/or other accounting systems.
• Excellent and effective communication, customer service, and conflict resolution skills.
• Highly organized and accurate with timeliness in communication.
• Able to multitask, manage stress, and work with flexibility; able to routinely collaborate with clients on highly sensitive matters; able to maintain confidentiality and demonstrate ethical conduct.
• A clean background screen, a driver’s license, and the ability to drive.

Responsibilities

• Provide oversight and leadership for the Accounts Receivable department, including supervising, training, and ensuring the model performance of the Collection Specialist staff.
• Manage all aspects of the collections process, including assessing accounts, making outbound calls, resolving client billing issues, and processing adjustments and credits in a professional and timely manner, maintaining positive client relations.
• Maintain accurate records by documenting collection details, recording account information in our accounting system (NetSuite), and monitoring all collection reports.
• Communicate effectively with both internal and external customers by preparing correspondence, generating reports, and making presentations.
• Identify issues contributing to client delinquency and review them with management.
• Perform other related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager