Accounts Receivable

Aloha Termite & Pest Control•Kapolei, HI

2d•Onsite

About The Position

Aloha Termite & Pest Control is seeking a detail-oriented, high-energy Accounts Receivable & Customer Care Specialist to work with and maintain core financial workflows while delivering memorable service with "Aloha" client experiences. This is a vital, full-time career opportunity for a dependable go-getter who thrives in a fast-paced environment. In this dual-focused role, you will serve as a critical pillar for our finance and administrative operations. Your primary focus will be working and maintaining our Accounts Receivable (AR) lifecycle, including invoicing, payment processing, collections, and account reconciliation, while also providing essential Customer Care and administrative support within our Field Routes Data Program.

Requirements

Minimum of 2 to 3 years of direct experience in collections, accounts receivable, bookkeeping, or general accounting.
High school diploma required.
Proficiency and experience with Field Routes is a major advantage!
Exceptional written and verbal communication skills, high professionalism, strong negotiation abilities, and the natural ability to deliver service with "Aloha."
Superior attention to detail, strong time-management skills, reliable attendance and punctuality.
A valid Hawaii/US Driver’s License with a clean driving record is mandatory.
Must be able to pass a comprehensive background check and drug test (100% Drug-Free Workplace).
Possesses strong verbal skills, follows instructions seamlessly, and engages customers with warmth, authenticity, and the true spirit of "Aloha."

Nice To Haves

A background, certification, or extended experience in High Volume Collections, Accounting, Finance, or Business Administration is a strong plus.

Responsibilities

Generate and distribute accurate invoices to clients in a timely manner, and address customer invoicing or billing disputes to resolution (aiming for first-call resolution).
Receive, process, and post payments (checks, credit cards, ACH, and wire transfers), and handle routine account maintenance and updates.
Monitor accounts for delayed payments, contact clients regarding overdue balances, and negotiate payment arrangements professionally.
Reconcile the accounts receivable to ensure all financial transactions are accurately accounted for and properly posted.
Generate aging reports and financial summaries for management on a regular basis.
Field incoming calls, emails, texts, and other communications with an upbeat attitude ("let them hear your smile over the phone").
Monitor, update, and maintain customer information and call dispositions through our Field Routes Data Program, meticulously documenting all client dealings on account notes.
Assist other departments as needed, maintain task trackers, and perform general administrative support tasks assigned by leadership.