Accounts Receivable Coordinator

Airtron•Indianapolis, IN

2d•Onsite

About The Position

The Operations & Agreement Support Coordinator is responsible for managing the end-to-end lifecycle of customer agreements, ensuring accurate billing, contract renewals, and resolution of payment issues. This role supports both internal teams and customers by maintaining operational flow, managing shared inbox requests, and ensuring data integrity across systems.

Requirements

High school diploma/GED
2+ years of experience in operations, billing, or administrative support.
Strong attention to detail and ability to manage complex workflows with accuracy.
Proficiency in Microsoft Suite, Word, Excel, and Outlook, ERP and CRM tools.
Excellent communication and customer service skills, both verbal and written.
Ability to collaborate across departments and functions of the business.
Strong organizational and time management skills.

Nice To Haves

Call center experience
Collections experience
Sales experience
Customer service mindset with both internal and external customers.
Demonstrated ability to learn industry, company, product or technical knowledge and effectively convey that knowledge to customers.
Ability to work independently and as part of a team
Strong work ethic
Capable of making good judgments/decisions
Strong interpersonal communication and collaboration skills, with all levels of the organization
Able to work in a fast-paced, high-pressure environment
Proactive mindset
Strong organizational skills, attention to detail and the ability to multi-task
Ability to build positive relationships with customers, both internal and external
Willingness and ability to work collaboratively with all levels of the organization
Safety mindset and acceptance of a safety culture

Responsibilities

Process new customer orders by verifying service addresses, checking for existing agreements, and importing data into existing ERP.
Generate initial invoices and configure recurring payments.
Ensure services are accurately added to each agreement.
Manage renewal processes for service agreements.
Investigate unmatched records and reconcile payment errors.
Cancel contracts for accounts in 91–120+ day delinquency.
Address annual pay customers in 61–90-day delinquency.
Create invoices or credit memos for incorrectly renewed contracts.
Monitor subscriptions failed payments and generate weekly decline reports.
Conduct outreach via phone and email to resolve payment issues.
Place accounts on administrative hold when necessary.
Collaborate with collections team on aged AR outreach and recovery.
Manage ACH declines and credit card chargebacks per SOP.