Accounts Receivable Coordinator - Deductions

Bradshaw Home•Rancho Cucamonga, CA

6d•Hybrid

About The Position

This position involves managing client payment deductions and discrepancies in Accounts Receivable. It involves investigating shortages, pricing issues, vendor compliance issues, and maintaining a professional relationship with all internal and external customers. A successful candidate will have excellent analytical skills and be able to quickly maneuver in a fast-paced environment. This individual should have a positive attitude and be able to grow their skill set while in the position.

Requirements

High school diploma or equivalent required
2+ years of Accounts Receivable, Deduction Management, Collection, or customer claims experience
Working knowledge of deduction processing with big box stores a plus
Strong analytical and problem-solving skills to identify and resolve discrepancies
Knowledge of Microsoft Office (intermediate Excel Skills), NetSuite, and High Radius
Knowledge of warehouse pick, stage, load and shipping processes
Highly organized with a keen eye for detail; able to prioritize multiple responsibilities, adapt to interruptions, and consistently deliver accurate work within established deadlines.
Daily contact requires courtesy, discretion, and sound judgment
Excellent interpersonal and communication skills, and be flexible to change
Ability to comply with all company policies and procedures

Nice To Haves

associate or bachelor’s degree preferred.

Responsibilities

Process high-volume deductions, identify process issues, and escalate concerns to management with recommended action plans
Provide portfolio updates on open issues
Document work accurately in the system to maintain visibility across the AR team
Work on customer deductions to maximize repayment and on-time disputes.
Acquire deduction backup from various sources (email, customer website, and mail)
Determine validity of deductions according to established guidelines
Dispute invalid deductions with the customer within customer deadlines
Perform research on reoccurring deductions, identify trends, and help determine root causes.
Recommend solutions to prevent deductions from continuing
Ensure deductions workload is prioritized by vendor portal deadline.
Assist in gathering and compiling documents as requested in yearly audits
Communicate clearly and effectively, both verbally and in writing, with customers and internal business partners
Build and maintain effective customer relationships to resolve discrepancies
Ad-Hoc requests as assigned by Management