Accounts Receivable Collector, Business-to-Consumer (Must reside in Arizona or Ohio)

CVS Health

8d•$17 - $28

About The Position

Omnicare, a leading provider of pharmacy services to long-term care facilities, is hiring a Business-to-Consumer Accounts Receivable Collector. Following Omnicare’s sale by CVS Health, the role will support Omnicare as an independent, standalone organization. The person hired will be employed by Omnicare and contribute to the organization during a period of growth and transformation. The collector manages outstanding consumer account balances and supports timely collections through professional, respectful, and effective outreach. The role works directly with customers to resolve past-due balances, explain account details, document collection activity, and identify appropriate payment solutions while following company policies and applicable regulations. The schedule is Monday through Friday, 7:00 a.m. to 3:30 p.m. Arizona Time, and candidates must reside in Arizona or Ohio.

Requirements

1–2 years of experience in an accounting, financial, and/or collections-based role.
Demonstrated proficiency with Microsoft Office and account management or billing systems.
Must reside in Arizona or Ohio.
Willingness to work Monday through Friday from 7:00 a.m. to 3:30 p.m. Arizona Time.
High school diploma or GED.

Nice To Haves

Knowledge of consumer collections practices and payment arrangement processes.
2+ years of experience in a high-volume call center environment.
Strong verbal and written communication skills.
Ability to handle difficult conversations professionally and empathetically.
Strong attention to detail and accuracy in account review and documentation.
Basic problem-solving and conflict resolution skills.
Ability to manage a high-volume workload and prioritize follow-up activities.
Knowledge of the healthcare industry and working knowledge of Medicaid, Medicare, and third-party insurance.
Ability to balance customer service with accountability for payment collection.
Comfort working with performance goals, aging reports, and follow-up metrics.
Ability to identify account issues and coordinate with internal partners for resolution.
Associate’s degree.

Responsibilities

Contact customers by phone, email, and/or written correspondence regarding past-due balances.
Review account history, billing details, payment status, and notes when speaking with customers.
Explain account balances, due dates, payment expectations, and resolution options clearly and professionally.
Negotiate payment arrangements within approved guidelines.
Accurately document collection activity, customer interactions, disputes, and follow-up actions in appropriate systems.
Research account issues and collaborate with internal teams to resolve billing discrepancies or payment concerns.
Monitor assigned accounts and follow up consistently to drive resolution and reduce aging balances.
Escalate complex, sensitive, or unresolved accounts according to established procedures.
Maintain compliance with company policies and applicable consumer collection regulations.
Support reporting needs, account reviews, and process improvement efforts as assigned.
Meet individual and team productivity, quality, and collection performance expectations.
Perform other duties as assigned.