Accounts Receivable/Collections Specialist

Bay Cities Container•Pico Rivera, CA

52d•Onsite

About The Position

The Accounts Receivable/Collections Specialist secures revenue by verifying and posting receipts, resolving discrepancies, processing and checking invoices, and answering billing-related questions. The position processes and produces client billing and works with sales, sales support, internal departments, and customers to ensure transactions and account information are accurate. This is a temp-to-potential-hire position in partnership with a temp agency for the foreseeable future. The scheduled hours are 8:00 a.m. to 5:00 p.m., Monday through Friday, with availability for overtime depending on business needs. Up to 25% travel is required. Bay Cities describes itself as an employee-owned creative packaging and display partner to brand marketers, retailers, and e-commerce businesses. Its stated mission is “Our Passion Powers Your Product,” and its values include creativity, passion, integrity, responsibility, safety, and fun.

Requirements

Bachelor of Science in Accounting, Finance, or a related field, with 2–3 years of relevant experience.
Strong organizational skills and attention to detail.
Exceptional Microsoft Office skills and proficiency with Microsoft Office.
Basic accounting knowledge, including journal entry preparation and general ledger account reconciliation.
Analytical, organizational, and problem-solving skills, including the ability to interpret data strategically.
Strong interpersonal and communication skills, including experience communicating key data effectively.
Valid driver's license and DMV evidence of a good driving record.
Must be a U.S. person: U.S. citizen, lawful permanent resident, refugee, or asylee, with proper identification and documentation.
Must pass background and reference checks, a drug screen, and a physical examination before employment.
Must be available for overtime depending on business needs.
Able to meet the stated physical requirements, including occasionally lifting and/or moving up to 50 pounds.

Responsibilities

Review new customer credit applications, perform credit checks, and provide credit recommendations for Controller or CFO approval.
Communicate with sales and sales support teams to ensure transactions and related information are properly accounted for.
Produce weekly aging reports and bi-monthly delinquent reports.
Support daily processing of customer invoices.
Resolve collections matters by examining customer payment plans, payment history, and credit lines, and coordinating contact with the Collections Specialist.
Work with internal departments to research and resolve billing errors.
Respond to customer inquiries concerning payment application status, payment and billing issues, business-critical issues, refunds, and other customer service matters.
Maintain updated and accurate vendor files.
Respond to account inquiries and research account history for internal and external customers.
Research and allocate customer payments and prepare refunds as needed.
Process credit card payments and refunds.
Research returned mail and update address information in the system.
Handle cardholder inquiries regarding charges.
Research and reconcile chargebacks.
Process credits to customer accounts for product returns, freight charges, and tax.
Post customer payments by recording checks and credit card transactions.
Post revenues by verifying and entering transactions from bank wires and local deposits.
Resolve valid or authorized deductions by entering adjusting entries.
Resolve invalid or unauthorized deductions by following pending deductions procedures.
Maintain invoice accounts, coordinate monthly transfers to accounts receivable, verify totals, and prepare receivables reports.
Keep confidential information protected.
Ensure transactions comply with company and federal financial policies, procedures, and accounting controls.
Assist with accounting duties, including general ledger analysis and reconciliations, and preparation and entry of journal entries.
Provide switchboard backup and administrative support as needed.
Assist other team members with workflow and special projects as needed.
Perform other duties as assigned.