Accounts Receivable Specialist

ServiceMaster CDR•Willowick, OH

17h•Onsite

About The Position

ServiceMaster CDR, a leading disaster restoration company with five locations across Northeast Ohio, is seeking a detail-oriented and driven Accounts Receivable & Collections Specialist to join our Finance team. This role is essential to maintaining the financial health of our organization while supporting our mission to restore homes, businesses, and lives. You’ll play a key role in managing accounts receivable, leading collections efforts, and supporting day-to-day accounting operations. The ideal candidate is organized, proactive, and confident communicating with both customers and internal teams. The Accounts Receivable & Collections Specialist is responsible for managing the full lifecycle of receivables, including invoicing, payment tracking, collections, and account reconciliation. This role also provides critical support to the accounting team and general administrative functions. Success in this role requires strong attention to detail, problem-solving skills, and the ability to balance customer service with firm but professional collections practices.

Requirements

High School Diploma or equivalent required
3–5 years of experience in accounting, accounts receivable, or collections
Strong understanding of accounts receivable and collections processes
Excellent communication and negotiation skills
High attention to detail with strong organizational abilities
Ability to work independently and collaboratively in a team environment
Proficiency in Microsoft Office (Excel, Word, Outlook)

Nice To Haves

Associate degree or relevant experience preferred
Experience with QuickBooks or similar accounting software preferred
Experience in the restoration or insurance industry is a plus

Responsibilities

Manage and monitor customer accounts to ensure timely payment of invoices
Proactively follow up on overdue balances and resolve payment discrepancies
Communicate with customers via phone and written correspondence in a professional and timely manner
Negotiate payment solutions while maintaining positive customer relationships
Maintain accurate records of collection activities and account statuses
Provide regular reporting on AR aging and collections progress
Collaborate with internal teams to resolve billing issues and disputes
Generate and distribute invoices in accordance with company procedures
Verify and post customer payments accurately within accounting systems
Assist with lien processing and documentation as needed
Maintain and update customer information in QuickBooks and internal systems
Assist with processing incoming and outgoing financial documents
Coordinate with internal departments to gather necessary documentation and information
Assist with general office tasks, including mail processing and document filing
Provide backup support to the Controller when needed
Contribute to process improvements and efficiencies within the department
Support additional administrative or finance-related tasks as assigned