Accounts Receivable & Collections Specialist

SERVPRO of Bear/New Castle/Upper Darby • Bear, DE

7d • Onsite

About The Position

SERVPRO of Bear, New Castle, and Upper Darby is seeking a professional, organized, and customer-focused Accounts Receivable & Collections Specialist to join our growing office team. This position plays an important role in maintaining the financial strength of our organization by ensuring customer accounts are managed accurately, invoices are collected professionally, and outstanding balances are resolved promptly. If you're detail-oriented, enjoy problem solving, communicate confidently with customers, and take pride in keeping financial information organized and accurate, we'd love to meet you. The Accounts Receivable & Collections Specialist is responsible for managing customer receivables, monitoring outstanding balances, communicating with customers regarding payments, and supporting the overall financial health of the company. Success in this position requires professionalism, organization, persistence, excellent communication skills, and the ability to build positive relationships while maintaining accountability.

Requirements

• Two or more years of Accounts Receivable, collections, accounting, bookkeeping, or related experience preferred.
• Strong Microsoft Office skills, with emphasis on Excel.
• Excellent written and verbal communication.
• Professional customer service skills.
• Strong organizational and time-management abilities.
• High attention to detail.
• The confidence to have professional conversations regarding outstanding balances.
• The ability to work independently while contributing to a team environment.

Nice To Haves

• Experience in restoration, construction, insurance, or service industries is helpful but not required.

Responsibilities

• Process customer payments accurately and timely.
• Monitor customer aging reports and outstanding account balances.
• Contact customers regarding past-due invoices through phone, email, and written correspondence.
• Work with customers to establish payment arrangements when appropriate.
• Research and resolve payment discrepancies, invoice questions, and account issues.
• Maintain accurate customer account records within company software systems.
• Email invoices, statements, and supporting documentation.
• Communicate collection activity and account status to leadership.
• Prepare monthly Accounts Receivable reports.
• Recommend accounts for outside collections or write-off consideration when appropriate.
• Assist with month-end closing procedures.
• Cross-train with other office departments to provide support when needed.
• Protect confidential financial and customer information.
• Support teammates and contribute to an efficient office environment.

Benefits

• Competitive compensation based on experience
• 401(k) Retirement Plan
• Profit Sharing
• Cash Balance Pension Plan
• Paid vacation and holidays
• Ongoing training and professional development
• Opportunities for advancement and increased responsibility
• Stable, year-round employment with a growing, locally owned business
• Health Insurance Marketplace guidance and resources to help employees explore coverage options tailored to their individual needs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed