Accounts Receivable/Collections Specialist – Temporary Leave Coverage

Cobb Technologies•Glen Allen, VA

About The Position

Join Our Team as an Accounts Receivable/Collections Specialist at Cobb Technologies! Are you a detail-oriented professional with a knack for numbers and a passion for delivering excellent customer service? Cobb Technologies, Virginia's leading independent office technology dealer, is seeking a dedicated Accounts Receivable/Collections Specialist to support our team during a planned leave of absence. With over 30 years of industry leadership, Cobb is known for its innovative culture, community involvement, and employee-focused values. This role includes a planned onboarding and training period working alongside the current team member prior to their leave. This approach ensures a smooth transition and positions you for success in independently managing responsibilities during the leave period. This is a temporary position; however, strong performers may be considered for future opportunities as they arise. About the Role As an Accounts Receivable/Collections Specialist, you will play a key role in maintaining the accuracy and consistency of our financial operations while supporting strong customer relationships. This position is focused on ensuring continuity during a team member's leave and requires someone who can learn quickly and take ownership of day-to-day processes.

Requirements

Strong written and verbal communication skills, with the ability to handle sensitive conversations professionally
A customer service mindset with consistent follow-through
High attention to detail and strong organizational skills
A proactive approach and a sense of ownership in your work
Ability to learn quickly through hands-on training and apply knowledge independently
Proficiency in Microsoft Office (Excel, Word); ERP experience is a plus
Associate degree or higher preferred
2+ years of accounts receivable, collections, or related experience (or equivalent experience)

Nice To Haves

ERP experience is a plus

Responsibilities

Process and post customer payments (credit cards, ACH/wires, checks) with accuracy and timeliness
Perform daily cash application and reconciliation
Review and resolve billing discrepancies in collaboration with internal teams and third-party partners
Maintain accurate records and documentation of customer accounts
Manage shared and individual AR inboxes, responding promptly to inquiries
Monitor aging accounts and execute timely follow-up on outstanding balances
Manage daily collections: Prioritize and execute daily collections tasks, including monitoring delinquent accounts, maintaining detailed collection notes, and ensuring appropriate follow-up actions.
Communicate with customers via phone, email, and written correspondence to resolve past-due accounts
Maintain clear and detailed collection notes and follow-up actions
Build and maintain positive relationships with customers while addressing sensitive financial matters
Prepare aging reports and escalate issues appropriately when needed