Accounts Receivable Collections Specialist

Aston Carter•Miami, FL

4d•$24 - $25•Hybrid

About The Position

The Accounts Receivable / Collections Specialist plays a key role in managing receivables by coordinating customer billing, collections outreach, and account reconciliation. This role partners closely with customers, agents, and internal teams to ensure timely payments, accurate invoicing, and strong customer relationships, while maintaining compliance with internal policies and industry standards.

Requirements

At least two years of experience in Accounts Receivable or collections.
Two to four years of relevant experience, or an equivalent combination of education and experience.
Strong analytical and problem-solving abilities to resolve billing issues and reconcile accounts.
Excellent interpersonal and communication skills, both written and verbal, to interact with customers and internal teams.
High level of organization and strong attention to detail when managing multiple accounts and tasks.
Intermediate proficiency with Microsoft Office, particularly Excel and Word.
Ability to manage multiple priorities and perform effectively in a fast-paced environment.
Experience in accounts receivable, collections, billing, and reconciliation.
Data entry skills with accuracy and speed for updating customer accounts and invoices.
Working knowledge of AR accounting processes and principles.
Experience with accounts receivable collections tools and workflows.

Nice To Haves

Associate degree in Accounting, Business, or a related field preferred.
Familiarity with Nexsure (or Nexure) as a billing or agency management system is beneficial.
Prior experience within the insurance industry is a plus.
Experience with AMS360 or similar agency management systems is advantageous.
Comfort working with EDI and electronic invoicing methods.
Ability to build positive relationships with customers, agents, and internal stakeholders.
Demonstrated reliability in meeting deadlines and following through on collection commitments.
Interest in continuous improvement of billing and collections processes.

Responsibilities

Maintain and update customer accounts with newly issued invoices to ensure accurate and current records.
Distribute invoices electronically through EDI and other approved methods to support timely billing.
Review and verify billing data within the Nexsure system to ensure the accuracy of customer statements.
Respond promptly and professionally to customer inquiries and resolve billing questions or disputes.
Produce and send paper invoices and statements upon customer request.
Communicate monthly account status updates to insurance agents and customer service representatives.
Monitor aged receivables reports and take appropriate follow-up action to reduce past-due balances.
Conduct daily courtesy reminder and collections calls to insured customers to encourage timely payments.
Issue follow-up statements when collection attempts are unsuccessful and document all actions taken.
Support producers and customer service representatives with questions related to billing, payments, and processes.
Prepare premium finance agreements for insured customers as needed.
Reconcile outstanding balances to confirm proper application of payments, credits, and adjustments.
Generate cancellation notices in accordance with established guidelines and procedures.
Work directly with customers to understand payment delays and reach mutually acceptable resolutions.
Compile and deliver reporting on financed premiums for leadership review.
Document all customer interactions thoroughly to ensure accurate follow-up and tracking.
Validate customer contact details, including phone numbers and mailing addresses, to maintain accurate records.
Perform all duties in alignment with company policies, procedures, and compliance standards.
Collaborate with internal accounting and operations teams to support continuous improvement in billing and collections processes.