Accounts Receivable Collections Administrator

MCNAUGHTON-MCKAY ELECTRIC CO•Suwanee, GA

3d•Onsite

About The Position

The Accounts Receivable Collections Administrator maintains a customer account portfolio in a manner that will result in sound receivables and the prompt conversion of those receivables into cash.

Requirements

High school diploma required
Two or more years of collection experience.
Demonstrated proficiency with Microsoft Office; intermediate level with Word and Excel.
Proven skills in organization, math and ability to analyze data.
Ability to work with minimal supervision: organizing, prioritizing and completing tasks at own initiative.
Demonstrates ability to handle complex issues within their account portfolio.
Understanding of the operational structure and its relationship to Accounts Receivable.

Nice To Haves

Associate degree in business or finance preferred.

Responsibilities

Builds rapport and resolves customer issues through effective, professional communication.
Develops and maintains a program for the systematic follow-up of collection of past due receivables.
Takes appropriate action on collection irregularities (i.e. payment discrepancies, unearned cash discounts and customer complaints regarding invoices).
Analyzes, calls on or releases orders in a credit hold situation.
Interfaces with other departments on issues related to customer invoicing and payments.
Consults with Sales personnel on un-collectable invoices and or problem accounts.
Under the direction of manager/supervisor, may meet with or attend meetings with customers.
Works with Credit Manager on complex issues and maintains them on an issues list.
Reviews the course of aging accounts in their respective account portfolios with their manager on a monthly basis.
Performs the Demand Letter and Collection processes.
Handles requested credit reference inquiries.
Obtains requested proof of deliveries, invoices and credit card receipts.
Uses Excel to create summary billings and customized statements within their account portfolios.
Gathers credit information for new accounts.
Performs miscellaneous tasks and projects as assigned.
Reviews and updates departmental procedures and instructions.