Accounts Receivable Clerk

Culligan of Canada • Cambridge, ON

7d • Onsite

About The Position

The Accounting Clerk provides administrative support to the Accounts Payable and Accounts Receivable departments.

Requirements

• High School Diploma required
• Strong diplomatic, negotiation, and conflict resolution skills to handle late payments and delinquent accounts
• Strong computer skills with focus on Microsoft programs (Excel, Outlook, Word, etc.)
• Ability to meet deadlines and work in a fast-paced environment
• Effective attention to detail and a high degree of accuracy
• Strong work ethic and positive team attitude
• Able to effectively communicate both verbally and in writing
• Able to develop effective working relationships with co-workers and external customers

Responsibilities

• Answer all incoming customer phone calls and emails and complete customer requests
• Contact all customers with an outstanding balance with the intention of clearing past due amounts, make payment arrangements as needed
• Perform outbound collection calls for customers that are 90-150+ days past due
• Assist branches with 30-89 days past due as time permits
• Make small adjustments as needed, request refunds as detailed in refund policy
• Assist branches with billing discrepancies, when requested
• Review accounts on credit hold for release as requested by branches
• Post and reconcile customer payments to accounts; credit card, cheques, online/EFT
• Monitor and proactively inform management of delinquent accounts which require further action
• Update customer information and contact information as needed (PAP/EFT)
• Investigate and correct address for undeliverable customer emails
• Properly code accounts as needed to comply with CCA requirements
• Print/email and distribute daily, weekly, and monthly invoices, statements and past due notices
• Print and distribute miscellaneous reports, as requested
• Assist in supporting any audit requirements, as necessary
• Maintain collection goals and general A/R performance levels
• Ensure the strict confidentiality and privacy of financial records as they relate to the organization and its customers
• Other related duties as assigned

Benefits

• Hourly base pay
• Employee referral bonus
• Annual performance review (potential pay increase)
• Dental care
• Extended health care
• Life insurance
• Vision care
• Employee assistance program
• RRSP match (after three months)
• Paid time off
• Paid holidays
• Paid Culligan training
• Direct Career Tracks: We love to promote from within!
• Employee discounts
• Non-toxic work environment
• Open door policy with management
• Company lunches, dinners, and parties!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED