Accounts Receivable Clerk, Accounts Receivable

Scarborough Health Network•Toronto, ON

3d•Onsite

About The Position

Reporting to the Supervisor, Accounts Receivable, the Accounts Receivable Clerk is responsible for a variety of tasks including billing (invoices, statements, insurance claims), processing prepayments, handling billing inquiries, managing RFP signatures, following up on collections, processing adjustments, posting payments (Patients and Insurance), and payment reconciliation. The role also involves understanding the flow of electronic data into and out of the accounts receivable system, including integration with the general ledger, assisting in resolving data flow and integration issues, and performing other assigned duties. The successful candidate must ensure patient confidentiality and enjoy interacting with people in person, by telephone, or via email.

Requirements

Minimum post-secondary education in accounting or business administration
Minimum 2 years of Accounts Receivable and collections experience
Experience with computerized Accounts Receivable systems
Familiarity with the functions of Accounts Receivable (Testing will be administered)
Proficiency in Microsoft Office, including Outlook, Word and Excel (Testing will be administered)
Demonstrated attention to detail
The successful candidate should enjoy dealing with people in person or by telephone, and finding innovative ways to locate debtors and recover liabilities
Excellent communication, interpersonal & customer service skills
Demonstrates values consistent with the SHN’s Code of Conduct and committed to fostering a healthy and positive work environment in accordance with Health & Safety policy and legislation
Utilize protective equipment provided and identify and reports hazards
Engages in ethical conduct and strives to understand and appreciate the diversity of our patient/staff population and community

Nice To Haves

Experience in a hospital setting environment
Experience with EPIC applications
Ability to speak another language

Responsibilities

Contact patients on a timely basis to secure on time payments, investigate circumstances of non-payment, negotiating and resolving conflicts, expediting payment
Maintain accurate accounts receivable account balances including posting payments, applying prepayments, and account adjustments
Maintain change float/order coin
Prepare daily bank deposits & reconcile payment sheet
Enter departmental cheques
Distribute petty cash
Process daily invoices, statements, and claims, resolve incoming inquiries and requests on a timely manner
Recommend collection procedures for difficult to collect accounts to ensure minimal bad debt
Maintain accurate account collection histories, and organize account follow-ups to confirm prior payment commitments
Liaison with internal and external shareholders to resolve outstanding claims
Ensure patient confidentiality
Perform other duties as assigned

Benefits

Defined Benefit pension plan through the Healthcare of Ontario Pension Plan
Comprehensive insured benefits package including health and dental benefits
New Graduate Initiative Enroute Program
Critical Care Sponsorship Program
Employee Discount and Incentive Programs
Employee and Family Assistance Program (EFAP)
other comprehensive wellness offerings, including our Spiritual Care team of registered psychotherapists for spiritual, religious or emotional care; mental health supports; and on-site wellness rounding
Recognition events
Leadership Development and Learning Programs
Tuition Assistance Program