Finance & Accounting | Accounts Receivable Clerk

Fontainebleau Florida Hotel•Miami Beach, FL

2d•Onsite

About The Position

The Accounts Receivable Clerk is responsible for billing and collecting amounts owed by transient and wholesaler guests. The role handles wholesaler and travel-agent accounts, credit-card chargebacks and inquiries, house-account adjustments, guest inquiries, and miscellaneous billing. Work is performed in an office environment, with assignments potentially involving accounting-related work in other departments, storerooms, or resort outlets as needed. The role may be scheduled for day or night work on weekdays and/or weekends.

Requirements

High school education or equivalent.
Ability to perform basic math skills, including adding, subtracting, multiplying, and dividing.
Ability to operate office equipment, including a computer, 10-key, copier, fax, and telephone.
Computer literacy in word processing and spreadsheet applications.
Ability to read, write, and communicate in English.
Ability to communicate effectively and establish and maintain effective working relationships with staff.
Knowledge of and compliance with policies and procedures, job descriptions, daily memorandums, chemical labels, and other instructions.
Ability to tolerate varying noise levels, temperatures, illumination, and air quality.
Mobility; may require prolonged standing and walking.
Ability to grasp, lift, and carry supplies weighing up to 50 pounds.
Ability to distinguish letters, symbols, and colors; normal vision and hearing range; eye/hand coordination and manual dexterity.
Ability to work as scheduled on day or night shifts, weekdays and/or weekends.

Nice To Haves

College degree preferred.
Previous relevant experience preferred.

Responsibilities

Prepare and bill wholesaler invoices twice a month, including meal-voucher billing.
Upload Expedia invoices to the wholesaler database for billing.
Update wholesaler profiles, apply received payments, research short payments, respond to inquiries and disputes, and ensure accounts are paid according to contractual terms.
Update travel-agent profiles; request and file W-9 and/or W-8 forms for commission payments.
Research travel-agent inquiries about short or unpaid commissions, pay commissions bi-weekly, and accrue unpaid commissions at month-end.
Research and review credit-card chargebacks and inquiries daily, respond to credit-card companies within requested terms, and follow up on results.
Post and collect chargebacks; write off uncollectible chargebacks over 60 days old and update the reconciliation sheet on the S drive.
Adjust house accounts, prepare an Excel sheet documenting adjustments, and send supporting documents to Income Audit for revenue reclassification.
Answer the accounting guest line and respond to guest disputes in a timely and courteous manner.
Collect transient guest balances not settled at checkout by the Front Office.
Bill walk-billing and NSF checks.
Post the daily check log for advance deposits and city ledger.
Review the Deposit Ledger Report weekly and refund or clear cancelled reservations with outstanding deposit balances.