Accounts Receivable Clerk

UnitedHealth Group•Cuyahoga Falls, OH

5d•$18 - $32•Remote

About The Position

The Accounts Receivable Clerk manages insurance accounts and works with insurance companies to help ensure timely, accurate reimbursement. The role uses insurance websites and phone calls to check claim status and reconcile denials. It also handles inquiries from physicians and insurers about account issues and advocates for patients when billing problems arise. This is a full-time, Monday–Friday position. Employees work an eight-hour shift during normal business hours of 7:30 a.m. to 4:00 p.m., with occasional overtime possible based on business needs. The role is remote in Ohio for employees who reside within commutable distance of the Cuyahoga Falls office; training is completed onsite and may last up to 12 weeks. Applicants must live within 25 miles of Cuyahoga Falls, Ohio, and meet the stated telecommuting requirements, including having a private, dedicated work area and approved high-speed internet access. The role offers a salary range of $18–$32 per hour, based on full-time employment and factors such as local labor markets, education, work experience, and certifications. Benefits are subject to eligibility requirements.

Requirements

High school diploma or GED, or equivalent work experience.
Must be at least 18 years old.
At least 1 year of accounts receivable experience in a physician billing office or medical billing environment.
Proficiency with Microsoft Word, Microsoft Excel (view, sort, filter, and save), and Microsoft Outlook.
Must reside within 25 miles of Cuyahoga Falls, Ohio, and within commutable distance of the office at 2750 Front Street.
Ability to work full time Monday through Friday on an eight-hour shift schedule during normal business hours of 7:30 a.m. to 4:00 p.m., with flexibility to work occasional overtime when needed.
Ability to secure sensitive company documents, if applicable.
Ability to establish a dedicated work area separate from other living areas that provides information privacy.
Must live in a location that can receive a UnitedHealth Group-approved high-speed internet connection or have existing high-speed internet service.
Work experience in a fast-paced environment requiring multitasking and problem-solving skills.
Remote employees must adhere to UnitedHealth Group’s Telecommuter Policy.
Must pass a drug test before beginning employment.

Responsibilities

Assist in resolving problems related to patient and third-party billing, including missing information.
Collaborate with team members to support continuous process improvement.
Maintain current knowledge of billing requirements, denials, and system practices.
Review aging reports for denied claims, determine denial reasons, and identify resolutions.
Complete assigned tasks accurately within established timeframes.
Communicate with insurance companies to obtain information about claims or benefits.
Handle inquiries from physicians and insurance companies regarding account issues and advocate for patients when billing problems occur.
Perform other duties as assigned.