Accounts Receivable Clerk

H2 Performance Consulting • Pensacola, FL

5d

About The Position

The Accounts Receivable Clerk manages patient payment accounts, bills customers, monitors outstanding balances, collects payments, and reconciles transactions. The role supports timely billing and collection while providing professional, compassionate customer service. The clerk also maintains accurate and confidential patient financial records, prepares reports, and collaborates with office staff and management.

Requirements

• High school diploma or GED.
• One to two years of accounts receivable, medical billing, or healthcare financial experience.
• Experience with payment posting, collections, and account reconciliation.
• Proficiency in Microsoft Office, particularly Excel.
• Strong attention to detail and organizational skills.
• Excellent verbal and written communication skills.
• Strong customer service orientation.
• Ability to handle sensitive financial conversations professionally.
• Excellent problem-solving and follow-up skills.
• Ability to prioritize tasks and meet deadlines.
• High degree of accuracy and attention to detail.
• Ability to maintain confidentiality and comply with HIPAA requirements.

Nice To Haves

• Familiarity with electronic health record (EHR) and practice management systems.
• Knowledge of healthcare financial workflows and patient billing processes.

Responsibilities

• Gather daily billing paperwork and receipts from all offices.
• Complete billing within one week of receiving paperwork.
• Generate and distribute patient statements and invoices.
• Track outstanding balances and follow up on overdue accounts.
• Process and post patient payments accurately.
• Perform weekly quality checks on billing transactions from each office.
• Document collection activities and patient communications.
• Reconcile daily deposits, credit card transactions, cash receipts, and electronic payments.
• Investigate and resolve payment discrepancies.
• Post refunds and account adjustments accurately.
• Assist with month-end account reconciliations and reporting.
• Communicate with patients about balances, payment options, and billing questions.
• Reconcile the electronic health record system to billing daily.
• Provide customer service while maintaining confidentiality; address concerns professionally and escalate issues when necessary.
• Maintain accurate patient financial records.
• Prepare aging reports and collection summaries.
• Collaborate with front desk staff at each location and management teams to ensure accurate patient account information.
• Assist with special projects and audits as needed.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED