Accounts Receivable Clerk

Detroit Athletic Club•Detroit, MI

18d•Onsite

About The Position

The Accounts Receivable Clerk supports the daily operations of the Club’s Accounts Receivable department while delivering exceptional service to members through phone, email, and in-person interactions. This role is responsible for maintaining accurate and efficient member account postings, handling frequent member inquiries, and processing checks received. Additional responsibilities include contacting members with past-due accounts, sending past-due communications via email and US mail, preparing account aging reports for the Assistant Controller and Controller, and communicating collection efforts. The Accounts Receivable Clerk also assists with debt reconciliations, write-offs, and responding to collection agency inquiries.

Requirements

Highly motivated, detail-oriented, and disciplined individual with the ability to work independently in a high-volume environment, ensuring timely and accurate results.
Exceptional customer service skills aligned with the DAC’s standards of being Considered, Refined, and Distinguished.
Outstanding listening, written, verbal, and interpersonal communication skills, demonstrated through effective handling of high-volume phone calls and other member interactions.
Proven success in engaging with valued club members and employees at all levels with professionalism and respect.
Strong organizational skills, with the ability to manage multiple priorities and meet deadlines consistently.
Demonstrates poise, composure, and confidence when addressing stressful or high-pressure situations.
Collaborative team player who shows commitment and dependability.
Advanced proficiency in Microsoft Office applications, including Excel and Word.
Minimum 3 years work experience in accounts receivable or related field.
Understanding of proper accounting treatment for accounts receivable transactions and activities.
High school diploma required.

Nice To Haves

Familiarity with Northstar Accounting software or similar platforms is a plus.
Associate degree in finance/accounting or equivalent directly related experience preferred.
College courses in accounting preferred.

Responsibilities

Deliver outstanding member care through professional and courteous communication via phone, email, and face-to-face interactions.
Maintain a high level of contact with members to address inquiries, resolve billing questions, and provide account-related assistance.
Process daily check payments accurately and efficiently.
Prepare delinquency and aging reports, notifying members of aged accounts.
Resolve member queries and billing issues through communication via phone, email, mail, or in person.
Maintain and distribute lists of suspended and posted accounts.
Generate and send monthly past-due notices to members via mail and email.
Engage with members in past-due status to facilitate account resolution.
Process account billings and adjustments as needed.
Set up special billing accounts and ACH auto payments for members.
Deposit manual checks at the bank on a weekly basis.
Assist with monthly reconciliations of intraclub accounts as necessary.
Support other projects and/or duties as needed within the Accounting Department.