Accounts Receivable Clerk/Collections

Health Direct•East Syracuse, NY

About The Position

Under general direction of the Director of Financial Services, this position contacts customers with delinquent accounts, initiates appropriate action, resolves customer disputes and maintains computerized records in order to ensure the efficient collection of past due accounts. The Accounts Receivable Clerk/Collections position requires phenomenal communication skills, organizational skills, negotiation skills, extreme attention to detail, analytical skills, and the ability to create spreadsheets for reporting purposes. This role works with minimal supervision.

Requirements

Phenomenal communication skills
Organizational skills
Negotiation skills
Extremely detail-oriented
Analytical skills
Ability to create spreadsheets for reporting purposes
Assertive interpersonal communication skills
Strong understanding of computer technology
Must be available, and on-time for scheduled work shifts
Associates Degree or higher in Accounting or a related field

Nice To Haves

Experience in Accounts Receivable Department or Collections

Responsibilities

Identify delinquent accounts.
Contact customers of delinquent accounts on a consistent basis until that account is resolved.
Maintain accurate records of all work performed on an account to include letters, telephone conversations, charges payments, etc.
Audit accounts to determine the balance of an account and provide documentation.
Recognize and rectify any errors made within an account.
Upon a customer’s request, be responsible for the research, preparation, and communication of outstanding invoices, letters, or other documentation within a reasonable time frame.
Assist in the preparation of accounts being referred to the attorneys for collection.
Maintain a courteous demeanor at all times when dealing with customers.
Assist in special projects as required.
Complete all mandatory and regulatory training programs.
Perform other duties as assigned.