Accounts Receivable Clerk/Collections

KPH Healthcare Services•East Syracuse, NY

2d•$18 - $19

About The Position

Under general direction of the Director of Financial Services, this position contacts customers with delinquent accounts, initiates appropriate action, resolves customer disputes and maintains computerized records in order to ensure the efficient collection of past due accounts. The Collection Clerk should have phenomenal communication skills, organizational skills, negotiation skills, be extremely detail-oriented, analytical skills, and have the ability to create spreadsheets for reporting purposes. This role works with minimal supervision.

Requirements

Associates Degree or higher in Accounting or a related field
Assertive interpersonal communication skills
Strong understanding of computer technology
Must be available, and on-time for scheduled work shifts

Nice To Haves

Bachelor’s Degree in Accounting or a related field
Experience in Accounts Receivable Department or Collections preferred, but not required

Responsibilities

Identify delinquent accounts.
Responsible for contacting customers of delinquent accounts on a consistent basis until that account is resolved.
Maintain accurate records of all work performed on an account to include letters, telephone conversations, charges payments, etc.
Audit accounts to determine what the balance of an account consists of and provide documentation.
Recognize and rectify any errors made within an account.
Upon a customer’s request, be responsible for the research, preparation, and communication of outstanding invoices, letters, or other documentation within a reasonable time frame.
Assist in the preparation of accounts being referred to the attorneys for collection.
Maintain a courteous demeanor at all times when dealing with our customers no matter how trying it may be.
Assist in special projects as required.
Responsible for completing all mandatory and regulatory training programs.
Perform other duties as assigned.