Accounts Receivable Collections Coordinator

PLTFRM Companies LLC•South Barrington, IL

3d•Onsite

About The Position

The Accounts Receivable Collections Coordinator is a role focused on ensuring timely collections of outstanding commissions from our partners. This role focuses on tracking payment activity, initiating follow-up on past-due accounts, and assisting with commission-related discrepancies. The Collections Coordinator works closely with the AR team and external contacts to ensure accurate documentation, clear communication, and a streamlined collection process. While primarily focused on collections, this position also provides light support to commission auditing and reconciliation as needed.

Requirements

1-3 years of experience in collections or accounts receivable is preferred
Strong follow-through and ownership of assigned accounts.
Ability to communicate clearly and confidently with manufacturers and team members.
Solid proficiency in Microsoft Excel (basic formulas; vlookups/pivot tables are a plus).
Detail-oriented, with strong documentation and organizational habits.
A proactive mindset with a desire to resolve issues efficiently.
Ability to manage multiple accounts and meet deadlines in a fast-paced environment.
Self-starter who thrives on working independently while staying connected to the team.
A proactive problem solver who can identify and resolve delinquencies quickly.

Responsibilities

Continual monitoring of outstanding commissions and support daily collection activity.
Initiating direct communication with manufacturer contacts to follow up on late payments, resolve disputes, and expedite payment collection.
Proactively track and document the status of each account, ensuring that all communications are logged, and outstanding issues are addressed in a timely manner.
Escalate unresolved or high-risk issues to the AR Manager or Director of AR as necessary, ensuring there is an efficient path to resolution.
Resolving delinquent accounts before escalation becomes necessary.
Identifying recurring payment issues or trends, developing strategies for improving collection rates, negotiating payment terms when necessary, and minimizing long-term delinquencies through diligent follow-up.
Ensuring that all collection efforts are documented accurately for internal reporting.
Maintaining clear and organized records of all communications, payment schedules, and delinquency statuses to provide transparency for audit or analysis needs.
Providing updates to the AR Manager and team as requested.
Working closely with the AR team to ensure seamless coordination.
Regularly assisting with basic commission analysis and audits, such as reviewing statements or identifying discrepancies.
Providing feedback on payment trends to support audit efforts and help resolve discrepancies that impact collections.
Completing all tasks and submissions timely and with accuracy.
Multitasking and prioritizing workload, while managing deadlines and documentation requirements.
Having value-added, solution-oriented, respectful and timely communication (both internally and externally).
Utilizing our tools to communicate both internally and externally on successes, challenges and day to day opportunities.