Collections/Accounts Receivable

OSC•Saint Paul, MN

17h•Onsite

About The Position

The Collections and Accounts Receivable Clerk is responsible for communicating with customers about the status of their accounts, documenting payment schedules and collection letters for clients, and verifying and posting accounts receivable transactions. This position is expected to have a significant focus (approximately 80% of the day) on collections activities.

Requirements

High School diploma or equivalency required
3 years of experience with collections, accounts receivable or other related area preferred.
Knowledge of general credit principals, accounts receivable processes, and industry norms.
Business to Business Collections experience preferred.
Effective written, oral and reading communication skills to accurately obtain, interpret and transcribe a variety of communications and instructions.
Must be a team player with good communication and works well with others.
Proficient computer skills including Microsoft Word, Excel and Outlook.
Mathematical skills for balancing or compiling figures and calculating financial ratios.
Demonstrate professionalism, excellent interpersonal skills, and the ability to adjust and interact with all levels of personnel.
Must be multitask oriented, organized, have high attention to detail, set priorities and meet deadlines and take pride in one’s work.

Nice To Haves

Associates or Bachelor’s degree preferred.

Responsibilities

Communicate with customers regarding past due amounts and negotiate for payment as needed.
Initiate and maintain records/files associated with collection activities for each account to include negotiated payment schedules and collection letters.
Research and respond to all Accounts Receivable inquires in prompt manner.
Establish credit limits for new customers and monitor new accounts.
Communicate with Customer Service and Sales regarding the status of their respective customers pertaining to account status, collection, and financial issues.
Maintain credit files ensuring proper documentation is maintained such as credit applications, security documents, and financial/tax information.
Review Accounts Receivable aging report on a weekly basis and report collection progress via credit dashboard to Controller & CFO
Identify accounts that need to be written off to bad debt.
Process credit card payments and account refunds.
Apply payments to accounts.
Work closely with the Billing Department to implement processes and policies that contribute to accurate invoicing.
Maintain spreadsheets and provide reports to management.
Provide answers to customer questions (such as sales tax, exemption forms, etc.)
Research data as requested.
Answer telephone and direct calls/take messages and route to personnel.
Ensure company adherence to corporate credit policies and procedures for consistent handling of collection matters to maintain good customer relations.
Perform other job duties as assigned and fill in for other employees in their absence.