Accounts Receivable Collections Specialist

Inovalon•Bowie, MD

14h•$19 - $25•Hybrid

About The Position

The AR/Collections Specialist I will be expected to consistently provide excellent customer service to accounts. The AR/Collections Specialist I is responsible for supporting customers, assisting with their accounts receivable activity. This position will review sales order forms, invoicing and payment history, automatic payment portal configurations and internal support cases to answer customer inquiries.

Requirements

Associate’s Degree (A.A.) in accounting, finance or business administration or equivalent experience
Less than 1 Year of customer service experience
Less than 1 Year of call center experience
of collections experience
Applicants must be authorized to work in the United States as a condition of employment.

Responsibilities

Contact customers via phone or email in portfolio to secure payment.
Maintain collection plan tasks daily to manage past due accounts.
Follow up on payment arrangements and settlements
Provide overview of customer balances to senior leadership and recommendation of next steps.
Advocate customer needs/issues cross-departmentally.
Maintain compliance with lnovalon's policies, procedures and mission statement.
Fulfill those responsibilities and/or duties that may be reasonably provided by lnovalon for the purpose of achieving operational and financial success of the Company.
Uphold responsibilities relative to the separation of duties for applicable processes and procedures within your job function.