Accounts Receivable Collections Specialist

Inovalon • Bowie, MD

1d • Hybrid

About The Position

The AR/Collections Specialist I will be expected to consistently provide excellent customer service to accounts. The AR/Collections Specialist I is responsible for supporting customers, assisting with their accounts receivable activity. This position will review sales order forms, invoicing and payment history, automatic payment portal configurations and internal support cases to answer customer inquiries.

Requirements

• Associate’s Degree (A.A.) in accounting, finance or business administration or equivalent experience
• Less than 1 Year of customer service experience
• Less than 1 Year of call center experience
• Less than 1 Year of collections experience
• Applicants must be authorized to work in the United States as a condition of employment.

Responsibilities

• Contact customers via phone or email in portfolio to secure payment.
• Maintain collection plan tasks daily to manage past due accounts.
• Follow up on payment arrangements and settlements
• Provide overview of customer balances to senior leadership and recommendation of next steps.
• Advocate customer needs/issues cross-departmentally.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree