Accounts Receivable Collections Specialist

Black Diamond Networks • Andover, MA

1d • $65,000 - $85,000 • Onsite

About The Position

The Accounts Receivable Collections Specialist will be responsible for managing outstanding customer balances, maintaining positive client relationships, and ensuring timely collection of receivables while supporting overall financial operations. This role requires a detail-oriented, organized, and proactive professional who excels at building relationships and resolving payment issues.

Requirements

• High School diploma required
• 2+ years of accounts receivable, collections, billing, or related financial experience preferred.
• Strong verbal and written communication skills.
• Excellent customer service and relationship management abilities.
• Strong attention to detail and organizational skills.
• Ability to prioritize workload and manage multiple tasks simultaneously.
• Proficient in Microsoft Office, particularly Excel.
• Ability to analyze account information and resolve discrepancies.
• Self-motivated with a strong sense of accountability and follow-through.
• Ability to work independently and collaboratively within a team environment.

Nice To Haves

• Associate’s or Bachelor’s degree in Accounting, Finance, Business, or related field preferred.
• Experience with accounting software and ERP systems preferred.

Responsibilities

• Manage accounts receivable aging and proactively follow up on outstanding invoices.
• Contact clients via phone and email regarding overdue balances and payment status.
• Research and resolve billing discrepancies, payment disputes, and account issues.
• Maintain accurate records of collection activities, customer communications, and payment commitments.
• Reconcile customer accounts and ensure payments are properly applied.
• Work closely with clients, Account Executives, and internal departments to resolve outstanding issues.
• Prepare and distribute customer statements and aging reports.
• Monitor customer payment trends and escalate delinquent accounts as necessary.
• Assist with month-end closing activities related to accounts receivable.
• Recommend process improvements to increase collection efficiency and reduce outstanding balances.
• Support the Finance team with special projects and reporting as needed.
• Maintain professionalism and excellent customer service while handling sensitive financial matters.

Benefits

• Medical, dental, and vision coverage.
• Short and long-term disability.
• 401k.
• Competitive compensation package
• Future leadership opportunities in a growing company.
• Off-site team events and volunteer opportunities.
• Casual work environment.
• Employee referral bonus program.
• 15 days of PTO and 10 company paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED