Accts Receivable Rep, Zoro Tools

Zoro•Janesville, WI

7d•$17 - $29•Hybrid

About The Position

The Accounts Receivable Cash Applications Specialist applies customer payments, reconciles cash receipts, and maintains accurate accounts receivable records. Working under general supervision, the role follows established procedures to resolve payment discrepancies, coordinates with customers and internal partners, and escalates exceptions as needed. The specialist also supports month-end close and process improvement work.

Requirements

High school diploma or GED.
Two or more years of experience in a combination of Accounting, Credit, Collections, Customer Service, or Finance.
Experience processing or reconciling financial transactions in an ERP system or similar business application.
Ability to research and resolve payment discrepancies using source documents and established procedures.
Clear written and verbal communication with customers and internal partners.
Ability to use spreadsheet, email, and document applications to record and communicate account information.
Strong organization and follow-through; able to prioritize daily work and meet deadlines.
Accuracy, attention to detail, and problem-solving skills in a high-volume environment.
Ability to work independently and collaboratively, follow documented controls, and escalate exceptions appropriately.

Nice To Haves

Experience with high-volume cash application, lockbox processing, or multiple payment methods.
Working ability in NetSuite and Microsoft or comparable Google Workspace applications.

Responsibilities

Apply customer payments—including ACH, wire, credit card, lockbox, and check payments—to the correct invoices in the ERP system.
Reconcile bank activity, lockbox files, and payment platform records against daily cash receipts; investigate discrepancies using source documents.
Research and resolve unapplied cash, short payments, overpayments, duplicate payments, and remittance discrepancies; escalate exceptions outside assigned authority.
Prepare and post approved write-offs, discounts, deductions, and other adjustments within assigned authority; route items requiring approval to the appropriate owner.
Maintain complete records of cash applications, adjustments, and account activity, following internal controls and segregation-of-duties requirements.
Respond to customer and internal questions about payment status, account balances, and remittance application by phone and email.
Partner with Collections and Customer Service to resolve account questions.
Support month-end cash reconciliation, reporting, accounts receivable journal-entry documentation, process documentation, and assigned testing or data validation.

Benefits

Medical, dental, vision, and life insurance plans with coverage starting on day one of employment.
Maternity support programs and nursing benefits.
Up to 14 weeks of paid leave for birth parents and up to 4 weeks of paid leave for non-birth parents.
Adoption assistance program.
Six free sessions each year with a licensed therapist and Wellhub portal membership.
At least 18 paid time off days annually for full-time employees and six company holidays per year.
6% company contribution to a 401(k) Retirement Savings Plan each pay period, with no employee contribution required.
Tuition reimbursement, student loan refinancing, and access to financial counseling, education, and tools.
Charitable Gift Program matching gifts to eligible educational, cultural, community health, and human service organizations.
Employee discounts and admission to various civic and cultural institutions around Chicago.
Zoro Incentive Plan (ZIP).