Accounts Receivable Billing and Collection Specialist

Something Inked•Nashville, TN

4h•$22 - $24•Onsite

About The Position

We are looking for an Accounts Receivable Billing/Collections Specialist that will be responsible for invoicing, researching and resolving billing issues; proactively contacting customers to collect on accounts and providing customer service to resolve discrepancies and payments timely.

Requirements

High school diploma or GED required
2+ years of experience in Accounts Receivable and/or collections
Acute analytical skills and relentless attention to detail
Professional written and verbal communications skills, with the ability to negotiate and persuade
Excellent customer service etiquette
Adept at navigating through a variety of computer applications simultaneously
Proficient organizational and time management skills
Strong sense of pride and urgency
Teamwork mentality with the ability to work well independently
Approachable and coachable, with constructive and respectful responses to inquiries and feedback

Responsibilities

Responsible for invoicing customers in a timely and accurate manner
Proactively researching and resolving billing issues and questions
Ensuring that margins on the jobs are at the expected percentage
Proven ability to perform collections activities, including prioritizing follow-up actions and making informed decisions regarding payment plans, invoice credits, and bad dept designation.
Responsible for the collection of accounts receivable for assigned customers
Provides customers service regarding collection issues; resolving customer discrepancies and short payments
Process and review account adjustments
Monitoring and maintaining accounts, customer calls, account adjustments, small balance write-offs and customer reconciliation
Accountable for reducing account delinquency
Identify trends, related root causes, and appropriate actions to resolve, escalating to leadership when necessary
Assist with accounting daily/monthly reports
Identify and communicate process improvement opportunities
Act as a back-up for other members of the billing and collection staff